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Assistant Operations Manager Job Opening In Wayne – Now Hiring UFC Gym


Job description

GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.

Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager.

The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.

ESSENTIAL DUTIES & RESPONSIBILITIES:




·        Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters

·        Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience 

·        Assist in providing direction to janitorial service

·        Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

·        Ensure all front desk, kids club and Armbar adhere to policies and procedures

·        Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue

·        Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards

·        Work with OM in planning and implementation of promotions and merchandising

·        Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure

·        Follow-up with compliance checks by monitoring club systems and employee performance

·        Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards

·        Maintain an efficient 'back office'

·        Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control

·        Make daily banking deposits Monday - Friday

·        Order and maintain all supplies

·        Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports

·        Responsible for proper inventory receiving and inventory control activities per company guidelines.

Prepare inventory reports

 

Customer Service:

·        Greet all incoming members and guests

·        Ensure Guest Fitness Profiles are completed and appropriate fees are collected

·        Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.

·        Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.

·        Record lost and found items on the Lost and Found Property Log and secure items per policy

·        Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.

·        Promote and sell merchandise

·        Assists in the planning and implementation of promotions and merchandising.

·        Keep front desk area and lobby clutter free, and orderly

·        Perform general cleaning duties to include hourly locker room checks

·        Ensure all team members are in proper uniform

 
ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager.

AOM will communicate and enforce all Policy and Procedures with the Operations Team.

Duties require interaction with all club members and employees.

REQUIRED QUALIFICATIONS:



1) Knowledge, skills & abilities:



  • Must be energetic and possess a very friendly, outgoing personality and positive attitude

  • Possess strong interpersonal and communication skills, including telephone etiquette

  • Possess a strong customer service focus

  • Understands and follows oral and written instructions.

  • Able to multi-task and perform tasks with accuracy and attention to detail

  • Must be a team player and possess a can-do attitude

  • Adhere to meal and rest break periods and must clock in and out for all shift times


 

2)  Minimum certifications/educational level:

·        High school diploma or GED required.

·        Current CPR/AED certification

  • State certification (see state specific requirements)

·        Must complete Kid's Club Attendant training prior to working alone in Kid's Club

 

3)  Minimum experience:

·        Must have 2+ years customer service experience in health club, retail, hospitality or food service industry


  • Experience with multiple phone lines preferred

  • Basic computer skills


 

4)  Physical Requirements: 


  • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl 

  • Occasionally lift and/or move up to 25 pounds

  • Ability to stand and remain on your feet for a full shift


 

 

This position description intends to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities.

The order in which duties and responsibilities are listed is not significant.






This franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Required Skill Profession

Top Executives


  • Job Details

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Unlock Your Assistant Operations Potential: Insight & Career Growth Guide


Real-time Assistant Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Operations in Wayne, United States, highlighting market share and opportunities for professionals in Assistant Operations roles.

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329 Jobs in Wayne
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Are You Looking for Assistant Operations Manager Job?

Great news! is currently hiring and seeking a Assistant Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UFC Gym adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Assistant Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wayne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Operations Manager?

Key qualifications for Assistant Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Operations Manager?

To improve your chances of getting hired for Assistant Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Operations Manager Job Success

UFC Gym interview tips for Assistant Operations Manager

Here are some tips to help you prepare for and ace your Assistant Operations Manager job interview:

Before the Interview:

Research: Learn about the UFC Gym's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Operations Manager interview at UFC Gym, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UFC Gym's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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