Assistant Residential Program Manager

Job description

Rewarding Longevity Incentives Await!

Join our team and earn a $500 longevity incentive after just one year of employment! But that’s not all—your loyalty pays off even more over time, as your longevity incentives will grow the longer, you’re with us.

We’re proud to reward not only exceptional performance but also the dedication of our team members as they thrive and grow within our agency.

Don’t wait—apply today and take the first step toward joining a team that truly values and rewards its people!



Since 1998, ICES Inc.

has been a human services company supporting adults (Individuals) with cognitive disorders, mental illness, and those on the autistic spectrum.

Our caring professionals focus on Individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all.

We serve Individuals in private residences, respite facilities, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes.





High-Level Job Description:

The Assistant Residential Program Manager position is a leadership position providing management support during 2nd shift and weekend hours.

The Assistant Residential Program Manager reporting directly to the Director of Residential Services and responsible for assisting with direct oversight of one or more residential projects (group homes) servicing individuals with intellectual developmental disabilities.

The Assistant Residential Program Manager will assist the Residential Program manager with direct oversight to ensure the individuals entrusted to their care can live their best lives.

To be successful in this role, the individual must be a highly organized, efficient, and adaptable individual with strong leadership skills.

Knowledge of The Department of Developmental Services’ (DDS) regulations and policies with strong verbal and written communication skills and the ability to work with multiple team members and departments is required.



Regular weekly schedule:

Monday: 2:00pm –10:00pm, Tuesday: 4:00pm – 12:00pm, Wednesday: 4:00pm – 12:00am, Thursday: 2:00pm – 10:00pm and Saturday: 10:00am – 6:00pm.





Job Responsibilities

Group Home Oversight/Management:


+ Responsible for working with the Residential Program Manager to assist with the daily operations and management of one or more group homes

+ Ensure adequate staffing coverage 24/7 for individuals residing in the home by managing staff scheduling that complies with required supervision ratios

+ Plan and assign work to employees to ensure completion of tasks and responsibilities related to provision of support and services to the individuals served

+ Maintain group home according to all guidelines including physical site, finances, etc.



+ Ensure compliance with all DDS, agency, and other regulatory oversight agency policies and procedures

+ Develop and implement effective operational procedures that enables success, as needed

+ Complete all required documentation accurately and on-time

+ Utilize all company systems, software, processes, etc., as required.

Ensure staff are using such systems, software, processes, etc.

correctly


Individuals Care:


+ Ensure the needs of the individuals are met consistently and in accordance with the individual’s plan so they can live their best lives.

This includes medical, behavioral, vocational needs, transportation, etc.





+ Maintain and update individual’s plans, as needed, and in accordance with state and agency requirements

+ Assist and instruct the individuals in the program with the activities of daily living and community participation



+ Provide direct care coverage, as needed


Team Leadership / Management:


+ Ensure consistent communication with the Residential Program Manager or Residential Director.



+ Direct oversight of a team of Direct Support Professionals including scheduling, performance management and employee development

+ Ensure team members always have all required trainings and certifications and ensure that required training records are up-to-date and complete

+ Lead team meetings and ensure all team members have all required information to successfully do their jobs

+ Facilitate staff trainings, as needed

+ Maintain communication with the Residential Program Manager to ensure program


Business Partner Relationships and Communications:


+ Establish successful working relationships with supporting/sister teams and departments

+ Communicate regularly to management team on program performance, successes, and issues

+ Partner with other leaders and administrative team members to share expertise and insights

+ Identify and participate in projects/initiatives that contribute to long-term excellence and an individual’s growth


Other:


+ Develop an understanding of the workings of each department and team in the Company

+ Perform special projects/assignments, as needed

+ Use technology for the completion of specified job duties

+ Perform on-call duties, as assigned, responding to on-site emergencies, as needed

+ The Assistant Manager position is a 2nd shift floating position; workday locations may vary based on which program needs assistance at the time.






Additional Required Responsibilities:


+ Since local travel using Company vehicles is required, a valid driver’s license and clean driving record is required

+ Must be flexible and willing to work 2nd shift, Holidays, and weekends.



+ Required participation in a rotating on-call staffing schedule

+ Must be able to perform unannounced 3rd shift spot checks at group home locations

+ Skill based assessments are required for this position




Competencies Required:






+ Desire to ensure greater good for our individuals



+ Ability to work independently and as a team member



+ Strong leadership/ managerial skills


+ Analytical aptitude



+ Deductive reasoning



+ Continuous improvement skills


+ Ability to work under pressure and in fast-paced environment



+ Strong prioritization skills



+ Proven computer /software skills


+ Excellent verbal and written communication skills



+ Resourcefulness / problem solving abilities



+ Flexibility


+ Multitasking abilities



+ Results oriented



+ Time management


+ Strong sense of accountability



+ Professionalism



+ Self-starter/initiative


Qualifications


+ Knowledge and understanding of Intellectual Developmental Disabilities and experience managing individuals/agency relationships including regulations, funding guidelines, and program models; for example, CLA’s, CRS’s and IHS

+ An associate degree or working towards a bachelor’s degree

+ Minimum of 2 years’ management experience preferably in the Human Service field

+ Must have a solid command of Microsoft 365 including Excel, SharePoint, PowerPoint, Word, and Outlook

+ Must be comfortable utilizing and participating in online meetings utilizing Zoom, Teams, etc.



+ Experience with Paycom and Therap a plus

Required Skill Profession

Other General