Assistant Store Manager

Job description

**85173BR**
**Title:**

Assistant Store Manager

**Location/Division:**

WI - Madison - Madison - 4663

**Job Summary:**

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again.

You enjoy working with people, are energized by your passion for helping customers and model excellent service every day.

As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction.

You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development.

In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers.

As a leader, you work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.

• As an Assistant Store Manager (ASM), you ensure the smooth running of your store through your strong leadership and deployment of the store team.

• Demonstrate effective ownership of key responsibilities to supervise and lead the store team and operations, ensuring smooth day-to-day routines & procedures.

  Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly.

Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and ensure that the potential of individual members is realized, working with the Store Manager, Area Manager, Regional Manager as needed.

• As an Assistant Store Manager who supports the Sales Leads, Senior Sales Leads, and Customer Sales Associates, you will be expected to be a leader and put the proper emphasis on building an incredible team and creating positive employee experiences.

Success will come from your engagement and accountability in the ongoing commitment to our store’s talent as you recruit, interview, train, and develop talented team members.

• Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store, collaborating with Store Manager, Area Manager or Regional Manager as appropriate.

• As an ASM you will continue to develop your leadership skills to effectively guide and direct the Sales Leads, Sr. Sales Leads, and Customer Sales Associates and to hold this team accountable to strong, consistent performance.

You will continue to deliver results through the ability to effectively and strategically lead, supervise, motivate, and ensure accountability of your team to perform in a performance driven culture.



**Auto req ID:**

85173BR

**Employment Type:**

Full-Time

**State:**

Wisconsin

**City:**

Madison

**What You Do:**

•tEnsure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team.

•tEnsure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.

•tDrive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.

•tPartner and provide insight and ongoing feedback on associate achievements and/or performance concerns.

As an Assistant Manager you will be expected to provide meaningful input for performance reviews, hiring decisions, associate promotions, and disciplinary decisions.

Communicating examples and contributing to the creation of documentation as appropriate.

•tDevelop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching; work with the team by providing performance feedback to assess and focus on individual strengths, and when associates’ interests align, work to train and advance their potential for career pathing within the company.

Provide coaching through their experiences, observations and examples with associates, and play an active role to assess when performance merits to recommend the associate for further development in the store.

•tAssess the store from the customer’s perspective and use insight to seek and influence improvements.

•tDrive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store’s performance targets and coaching other store team leaders to develop MOD skills.

•tEnsure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.

•tEnsure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).

•tCommunicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.

•tOpen and close the building, ensuring the safety of our employees and customers.

•tWork on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

**Knowledge & Experience:**

•tExhibit solid product knowledge and strong understanding of the current trends.
•tEnthusiasm for the product is reflected in the excellent standards of service for the local community.
•tExperience in managing and developing employees at all levels.
•tEffective organization, planning and prioritization of workload.
•tAble to delegate and work through others.
•tAbility to communicate effectively and comfortably.
•tExperience building collaborative and productive working relationships at all levels.
•tConsistently deliver honest and constructive feedback.
•tDemonstrate passion about customer service and knowledge and/or a desire to learn about our brand/products.
•tMinimum of two years of supervisory experience in a retail environment.

Expected Behaviors

•tPrioritize customer experience above all else.
•tCommit to and develop associates.
•tExecute visual merchandising and replenishment standards flawlessly.
•tDrive results through thoughtful development.
•tProvide feedback, coaching and development.
•tCan empathize with and understand people.
•tEnjoy working with people and engaging with others.
•tDemonstrate collaboration and ability to adjust style to meet individual needs.
•tProvide clear directions, monitor progress and provide appropriate feedback when running the store.
•tUnderstand key financial indicators and make good decisions to drive positive results.
•tSolve problems through good decision making, including in ambiguous situations.
•tKnow the most effective and efficient processes to get things done with a focus on continuous improvement.
•tMotivate a team of people through engagement, focused dialogue and feedback.
•tIs open to feedback and can reflect on this insight to develop and grow.
•tShow adaptability and work with a sense of urgency all the time.

**EEO Statement:**

As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.

An essential part of this policy is providing equal employment opportunity for all.

All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
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Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Contact (800) 799-5335.

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Required Skill Profession

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