Associate, Change & Release Management Analyst

Job description

Associate, Change & Release Management Analyst

Country: United States of America

**Your Journey Starts Here:**

Santander is a global leader and innovator in the financial services industry.

We believe that our employees are our greatest asset.

Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth.

We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally.

Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together.

Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**

**The Difference You Make:**

Coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment.

You’ll blend process rigor with hands-on coordination, reporting, and crisp communication.

**Key responsibilities**

+ **Plan & coordinate releases:** Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.
+ **Cross-functional orchestration:** Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed.
+ **Release readiness:** Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.
+ **Communications & release notes:** Translate technical details into clear stakeholder updates before, during, and after releases.
+ **KPIs & reporting:** Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.
+ **Change quality & controls:** Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements.
+ **Go-live support:** Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.
+ **Post-release:** Capture incidents/lessons learned and drive follow-ups into the next cycle.
+ **Works cross functionally:** to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
+ Works to remove roadblocks that prevent operations from working most effectively.
+ Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.

**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ **Bachelor's Degree** or equivalent work experience: Computer Science/Software Engineering or equivalent field.

- Required.
+ **5 years** in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus).
+ Familiarity with industry **Change & Release Management** best practices.
+ Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
+ Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc.

as needed for planning/issue remediation.
+ Enriching interpersonal skills.
+ Highly self-motivated and self-directed.
+ Excellent problem solving, analytical, critical thinking, and communication skills.
+ Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
+ Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
+ Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
+ Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines.
+ Knowledge of systems architectures and information security practices.
+ Ability to work under high pressure situations calmly.
+ Ability to make sound decisions in a manner consistent with the essential job functions.
+ Ability to work in a rapidly changing environment, is comfortable with ambiguity.
+ Clear leadership and capability to take fact based hard decisions when required, and ensure stakeholder alignment and clear communications.

**Tools & Certifications:**

+ ServiceNow (Change & Release modules)
+ Jira/MS Planner
+ GitHub, GitLab, Jenkins, APIs pipelines
+ Confluence/Sharepoint
+ MS Tools (MS Office, Power BI)
+ ITIL Foundation Certification is a plus

**It Would Be Nice For You To Have:**

+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
+ Experience in Microsoft Office products.

**What Else You Need To Know** **:**

The base pay range for this position is posted below and represents the annualized salary range.

For hourly positions (non-exempt), the annual range is based on a 40-hour work week.

The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

**Base Pay Range**

Minimum:

$86,250.00 USD

Maximum:

$140,000.00 USD

**Link to Santander Benefits:**

**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) (https://comms.santander.us/r/c-1x-asoDvZMQUmQ9qBf0gNi6cS-sCOOUmrXQKufnl-c92ox6n4.htm)**

**Risk Culture:**

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**EEO Statement:**

At Santander, we value and respect differences in our workforce.

We actively encourage everyone to apply.

Santander is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

**Working Conditions** :

Frequent minimal physical effort such as sitting, standing and walking is required for this role.

Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

**Employer Rights:**

This job description does not list all of the job duties of the job.

You may be asked by your supervisors or managers to perform other duties.

You may be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time.

This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

**What** **To Do Next** **:**

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates.

If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

**Primary Location:** Coconut Grove, FL, Miami Coconut Grove Corp

**Other Locations:** Florida-Coconut Grove,Massachusetts-Quincy

**Organization:** Santander Holdings USA, Inc.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Required Skill Profession

Other General