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Associate Local support L1 Job Opening In – Now Hiring Publicis Groupe


Job description

**Company Description**

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences.

Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands.

Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.
**Overview**

The key accountabilities for this role are, but not limited to; · Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup · Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix · Experience of handling Asset/inventory record process, movements etc.

Knowledge of Patch management, Antivirus Troubleshooting · Troubleshooting and installation of Network MFD Printers · Awareness of Information security policy and adherence Knowledge · Should have exposure to basic network troubleshooting, VPN, Remote Support Coordination with IT vendor for warranty support and call logging Skills (including technology) Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours Demonstrated service excellence · Ability to work in remote environment · Strong Written and Oral communication · Energetic and driven personality
**Qualifications**

Experience/Qualifications · Bachelor’s degree in Computer Science, Information Systems or Engineering · Minimum 1+ years experience of troubleshooting Windows and MAC OS

Required Skill Profession

Other General


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Unlock Your Associate Local Potential: Insight & Career Growth Guide


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Are You Looking for Associate Local support L1 Job?

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Publicis Groupe adheres to the cultural norms as outlined by Expertini.

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Publicis Groupe interview tips for Associate Local support L1

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