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Urgent! Associate Manager, Product Support Job Opening In Chicago – Now Hiring SS&C Technologies Holdings

Associate Manager, Product Support



Job description

Job Description

Associate Manager, Product Support (LH-BPO)
Location: Chicago, IL

SS&C, through our partnership with Lighthouse Investment Partners, LLC is seeking a highly motivated Associate Manager to join the team!

The Associate Manager will ensure successful delivery across new and existing engagements.

This role serves as a trusted point of contact for clients, providing guidance, driving solutions, and helping shape a seamless client experience.

The position requires a professional who can balance independent judgment with collaboration, while also serving as a resource for less experienced colleagues.

Why You Will Love It Here!

  • Your Future: 401k Matching Program, Professional Development Reimbursement

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

  • Training: Hands-On, Team-Customized, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

  • Act as the primary liaison between SS&C and the client to ensure high-quality engagement delivery.
  • Manage client interactions with professionalism, addressing needs and escalating issues when necessary.
  • Contribute to client-facing projects of moderate scope, applying resourcefulness and independent judgment to drive solutions.
  • Evaluate issues, anticipate challenges, and make recommendations for process improvements and client satisfaction.
  • Partner with cross-functional teams to align solutions with client requirements.
  • Provide guidance and informal mentoring to less experienced team members.
  • Identify opportunities to streamline and recommend new procedures that enhance efficiency and service delivery.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Leader of primarily technical, skilled, or professional staff working on issues or projects of a moderate scope that require independent judgement guided by established policies, processes, and procedures.
  • Actively engages in the work of the team to resolve escalated issues and meet schedules.
  • Administers company policies and provides direction and guidance to team members on daily work, sometimes through team leads.
  • Recommends new procedures and changes to policies to meet department goals.

What You Will Bring:

  • Master’s degree OR Bachelor’s degree with 6+ years of relevant experience OR high school diploma with 8+ years of related experience.
  • Demonstrated ability to manage projects of moderate complexity.
  • Strong problem-solving skills with the ability to make recommendations and decisions independently.
  • Excellent communication and client relationship management skills.
  • Ability to balance multiple priorities while maintaining attention to detail.
  • Prior experience in BPO, support, consulting, or client-facing roles strongly preferred.

#LI-HW1 #LI-HYBRID


Required Skill Profession

Operations Specialties Managers



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