Urgent! Audience and Market Insights Specialist Job Opening In Decatur – Now Hiring Busey Bank
Position Summary
The Audience and Market Insights Specialist plays a vital role in enhancing the experiences of both associates and customers at Busey.
This position involves hands-on management of experience programs, focusing on data preparation, meticulous reporting, and collaborative relationship-building across the organization.
The Specialist will engage in training initiatives that emphasize the importance of service excellence and leverage insights to drive meaningful improvements throughout the bank.
Duties & Responsibilities
Oversee the regular distribution of Busey's associate and customer surveys.
Design and implement new surveys within the Qualtrics platform, as requested by senior leadership.
Generate comprehensive quarterly reports by analyzing and summarizing associate and customer feedback.
Document program updates to ensure compliance with necessary regulations and risk management standards.
Assist in creating new data files for the survey process within our data warehouse.
Educate and train associates through effective communication channels.
Maintain the functionality of the Qualtrics platform by managing survey structure, dashboards, ticketing processes, and user administration.
Collaborate with business partners to identify additional feedback opportunities.
Support key bank initiatives, including mergers and acquisitions, through insightful reporting.
Stay informed on industry best practices in associate and customer experience management.
Explore new avenues to gather feedback from customers and associates.
Manage opportunities for integrated insights through API connections, including Salesforce.
Enhance the complaint management program alongside future CRM/platform upgrades.
Contribute to team projects involving ROI modeling, customer churn, and acquisition costs.
Facilitate comprehensive journey mapping by leveraging experience insights.
Lead efforts to ensure data quality in customer contact information.
Education & Experience
Knowledge of:
Best practices in experience management for both associates and customers.
Data analysis and reporting processes.
Regulations and standards governing customer communication in the banking industry.
Journey mapping techniques relevant to customer and associate experiences.
Ability to:
Work autonomously with minimal oversight.
Communicate effectively both in writing and verbally.
Utilize banking core systems and data reporting tools efficiently.
Demonstrate initiative in developing new skills and producing unique insights.
Engage collaboratively with a variety of leaders and partners within the bank.
Education & Training:
A Bachelor's degree in business administration, marketing, communications, psychology, or a related field is required.
2-3 years of experience in a financial institution in communications, marketing, operations, or HR is highly desirable.
Familiarity with Qualtrics for experience management is strongly preferred.
Experience with IBM Cognos for report creation is preferred.
Working knowledge of Salesforce CRM systems is highly favorable.
Experience with data visualization tools such as PowerBI or Smartsheet is a plus.
Understanding of API connections for platform integration is advantageous.
Benefits and Compensation
The salary offered will be determined based on several factors, including job duties, qualifications, experience, and market trends.
This position may also be eligible for bonuses or incentives based on individual and company performance.
(Base Pay Range: $26.00 - $35.00/hour)
Busey offers a competitive Total Rewards package, including a 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical benefits, dental and vision insurance, company-paid life insurance, long-term disability coverage, supplemental voluntary life insurance, short-term and long-term disability options, wellness incentives, and an employee assistance program.
Eligible employees can take advantage of pre-tax health savings and flexible spending accounts.
Equal Opportunity
Busey values diversity and inclusion and is committed to creating a workplace that reflects a variety of backgrounds and perspectives.
We are an Equal Opportunity Employer including Disability/Vets.
Unsolicited Resumes
Busey Bank does not accept responsibility for any fees associated with unsolicited resumes from recruiters or agencies without a written recruitment agreement.
Resumes submitted without such an agreement will not incur any financial obligations for Busey.
Agencies are advised not to contact Busey associates with recruiting inquiries unless an agreement is in place.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Audience and Potential: Insight & Career Growth Guide
Real-time Audience and Jobs Trends in Decatur, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Audience and in Decatur, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 132205 jobs in United States and 96 jobs in Decatur. This comprehensive analysis highlights market share and opportunities for professionals in Audience and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Busey Bank is currently hiring and seeking a Audience and Market Insights Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Audience and Market Insights Specialist Jobs Decatur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Busey Bank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Audience and Market Insights Specialist Jobs United States varies, but the pay scale is rated "Standard" in Decatur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Audience and Market Insights Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Audience and Market Insights Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Audience and Market Insights Specialist interview at Busey Bank, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Busey Bank's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Audience and Market Insights Specialist is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!