AutoZone, Inc. is hiring: UX Research Manager in Memphis

Job description

Job Description

AutoZone’s UX Research Manager will have a passion to understand the “why” behind the behaviors and attitudes of our customers and AutoZone employees.

The Manager of UX Research is a thought-leader, driving AutoZone’s strategic and tactical UX Research roadmap to support design and product teams across the enterprise.

Responsibilities

• Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams

• Prioritize the research roadmap in support of omnichannel experience strategies

• Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone’s customer and employee-facing digital products

• Contribute to strategic and executional research projects, including independent research contributions

• Provide insights that lead AutoZone’s design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention

• Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors

• Deliver results that influence the decisions of leadership and enterprise stakeholders

• Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.

Qualifications

Education and Experience

• Bachelor's Degree required.
  
  Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience

• 7+ conducting end-to-end user research for software or web-based products or equivalent experience

• Experience managing research teams

• Experience with eCommerce

• Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, dscout and/or UserTesting.

• Must have experience communicating with product owners, business stakeholders, SEO, and Analytics.

Functional Competencies

• Extensive thought leadership on mixed-methods user experience research methods and strategies.

• Familiarity with all common quantitative and qualitative research methods including, in-product listening, intercept surveys, usability testing, information architecture testing, click tests, user journey maps, personas, ethnographic studies, field observations, heuristic analysis, user interviews, focus groups, A/B testing, etc.

• Must be able to successfully manage multiple strategic research initiatives spanning B2C, B2B, and employee end-to-end to identify user experience insights and prioritize opportunities to create an overarching UX Research roadmap.

• Must be able to independently perform all research related tasks in the research project lifecycle when needed: create research plan, create a testing plan, write a screener, create a survey, recruit, schedule and moderate tests and user interviews, produce both top-line results and research findings results, and effectively present and share results.

• Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights.

• Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders.

• Must have excellent time, people, and project management skills

• Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools.

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork, and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

• Competitive pay

• Unrivaled company culture

• Medical, dental and vision plans

• Exclusive discounts and perks, including an AutoZone in-store discount

• 401(k) with company match and Stock Purchase Plan

• AutoZoners Living Well Program for free mental health support

• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off

• Life, and short- and long-term disability insurance options

• Health Savings and Flexible Spending Accounts with wellness rewards

• Tuition reimbursement

Minimum age requirements may apply.

Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ.

Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families.

Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required.

Click the Apply button to complete your application.

For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers.

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Identification 7121

Job Schedule Full time

Required Skill Profession

Computer Occupations