Avanath is hiring: Assistant Community Manager in Washington

2M St NE, Washington, District of Columbia 20002

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team.

At Avanath, every day is an opportunity to make a difference in someone’s life.

Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, build relationships with residents, vendor partners, regulatory and social services partnerships, and adopt a collaborative approach to foster success for the organization and communities.
• An Authentic Attitude – Resolve resident and staff concerns with openness and professionalism; seek resources across the organization.
• An Approach that is Positive and Professional – Practice active listening and ensure residents and staff feel seen, heard, and valued while addressing challenges.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• Experience with the DC inclusionary zoning program is highly desired.
• Excellent communication skills and dedication to customer service.
• Solid bookkeeping and rent collection experience.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing Laws.
• Superior interpersonal skills; able to work with diverse personalities; tactful, mature, flexible.
• Resourceful and organized.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

Resident Relations + Customer Service

• Manage resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and addressing service issues.
• Serve as a resource center for residents on community living and rent payment considerations.
• Organize resident appreciation and retention events.
• Maintain secured confidential files for residents.
• Answer phones, greet walk-ins, and manage foot traffic.
• Assist with leasing duties, including touring prospective residents.
• Handle all property monies: collect, post, deposit rents, security deposits and other income.
• Review resident files to determine unpaid balances, communicate with residents, and enforce lease agreements.
• Assist with Monthly Projection Reporting, inspect vacancies, prepare make-ready apartments and models; inspect property for policy violations, repairs, and landscaping needs.
• Meet regularly with Community Manager and Regional Manager to discuss performance.
• Other duties as assigned by Community Manager.
• Maintain a service-oriented environment with professional appearance and attitude.
• Oversee property operations and staff in the Community Manager’s absence.
• Support Leasing Consultants in leasing activities and ensure Fair Housing guidelines are followed.
• Under Compliance and Community Manager direction, manage compliance file maintenance where applicable.

Adherence to Property Management Rules, Regulations and Guidelines

• Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all applicable laws.
• Manage compliance file maintenance under Compliance and Community Manager direction where applicable.
• Follow established eviction procedures, including notices and court representations when required.

Physical Demands & Working Conditions

• Essential staff role; report to work and follow safety and business protocols.
• Frequent sitting and walking; repetitive computer use.
• May work on an elevated site; uneven ground.
• Occasional bending, squatting, twisting, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth opportunities and a focus on promoting from within.
• Development – opportunities to learn and expand knowledge through online training, classes, and coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion.

We believe that bringing together people with diverse thoughts and experiences enables us to achieve our mission to enable opportunities for hard-working American families.

We embrace diversity in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics that make our employees unique.

We strive for respectful communication, teamwork, work/life balance, and community contributions.

Compensation

Compensation Range: $28 - $30 USD