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Urgent! Avaya Developer | Avaya ACM Specialist Job Opening In Las Vegas Nevada – Now Hiring Macpower Digital Assets Edge Private Limited

Avaya Developer | Avaya ACM Specialist



Job description

Job Summary: We are seeking a highly skilled Avaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing.

The ideal candidate will possess strong hands-on knowledge of Avaya Aura, Avaya ACM, Avaya Session Manager, and QoS configurations.

This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations.

Key Responsibilities:


  • Perform requirement analysis and provide technical expertise in Avaya ACM, IVR, and adjunct routing.


  • Develop, implement, and troubleshoot call flows, vectors, and system architecture.


  • Configure and support Avaya Session Manager, ensuring QoS optimization, bandwidth analysis, and jitter troubleshooting.


  • Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.


  • Monitor and maintain CTI integrations, LAN/WAN communications, and VXML implementations.


  • Ensure optimal performance of call center infrastructure using AWS cloud solutions and OpenShift.


  • Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.


  • Work under tight deadlines and high-pressure situations, demonstrating excellent problem-solving abilities.


  • Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency.



Required Qualifications:


  • Extensive experience in Avaya Aura, ACM, IVR, and Call Flows.


  • Proficiency in VXML, Java, and CTI integration.


  • Hands-on expertise in Avaya Session Manager and QoS configurations.


  • Experience with cloud platforms like AWS and OpenShift.


  • Strong knowledge of call center operations and complex network environments.


  • Exceptional communication skills (written & verbal) and ability to present structured reports.


  • Ability to work independently with self-motivation and drive.



Preferred Qualifications:


  • Experience in program management and communication strategies.


  • Familiarity with database structures in cloud environments (AWS).


  • Prior experience in OpenShift deployments.



Additional Information:


  • In-person interview required (Only local candidates will be considered).


  • This role requires a highly motivated and self-directed individual with the ability to handle dynamic challenges.





Required Skill Profession

Other General



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