At FORTÉ, every role plays a part in reimagining how the modern workplace works.
Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done.
From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.
FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.
The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers.
In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise.
What You’ll be Doing:
We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team.
The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations.
This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience.
You will also mentor lower-level technicians and engineers while managing technical escalations.
What You Bring to Assure Success:
•Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
•Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).
•Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
•Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
•Familiarity with cloud-based AV management and monitoring tools.
•Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.
•Strong project management skills, with the ability to lead projects from planning to execution.
•Exceptional problem-solving abilities and analytical thinking.
•Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.
•Leadership and mentoring skills, capable of guiding and developing junior staff.
This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive.
Other duties may be assigned as necessary
Why Should You Apply?
At FORTÉ, your work matters, and it’s easy to see the impact you make.
That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building.
You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward.
With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.
The benefits of ownership
At FORTÉ, you're not just covered – you’re supported.
Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.
Here’s a look at what we offer:
FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.