Job Summary
The Judge Group is seeking an experienced AWS Connect Engineer III for a critical contract-to-hire opportunity in Addison, TX.
This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider.
The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills.
Key Responsibilities
AWS Connect Architecture & Integration
Design and deploy scalable, secure, and highly available AWS Connect-based contact center solutionsIntegrate AWS Connect with services such as Lambda, DynamoDB, API Gateway, S3, SNS, and SQSDevelop custom contact flows, IVRs, queues, and AI-driven routing to enhance customer experienceLeadership & Collaboration
Lead cross-functional engineering teams and provide mentorshipCollaborate with business stakeholders, product managers, and UX teams to align technical solutions with business goalsAgile Development & DevOps
Champion Agile methodologies including sprint planning, standups, and retrospectivesAutomate infrastructure provisioning using Terraform and support CI/CD pipelines with tools like Jenkins, Docker, and Azure DevOpsEnterprise Integration & Performance
Build and maintain integrations with CRM systems, third-party APIs, and enterprise applicationsMonitor and optimize AWS Connect performance using CloudWatch and real-time metricsSecurity & Compliance
Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and other industry standardsLead risk assessments and incident response planningProject Overview
Phase I: Tenant Migration
Immediate priority: Lift-and-shift migration of a live AWS Connect platform from a partner-owned AWS tenant to the client’s internal AWS environmentRecreate and validate all contact flows, permissions, integrations, and AWS resources to ensure seamless cutoverPhase II: Internal Ownership Transition
Support knowledge transfer from external teams and document system behaviorHelp build and scale an internal AWS Connect engineering teamPhase III: Platform Expansion
Contribute to chatbot and IVR enhancements using natural language processing and AI/ML servicesSupport consolidation of legacy telephony systems into AWS ConnectRequired Qualifications
Proven experience architecting and deploying AWS Connect solutionsStrong knowledge of AWS services: Lambda, S3, DynamoDB, ECS, IAM, etc.Hands-on development experience in Python, , C#, or JavaExperience with Terraform and DevOps tools (Jenkins, Docker, Azure DevOps, Kubernetes)Familiarity with Agile/SCRUM methodologiesPreferred Qualifications
AWS Cloud Certifications (strongly preferred)Experience with VoIP, SIP, WebRTC, and other contact center technologiesBackground in AI/ML integration for chatbots, speech analytics, and sentiment analysisAWS