AWS DevOps Engineer

Job description

*Remote role with emphasis on candidates on the East Coast*

Say hello to opportunities.

It’s not everyday that you consider starting a new career.

We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution.

It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in.

We’re currently looking for: a DevOps AWS Engineer.

You will be responsible for building and maintaining a highly scalable and reliable infrastructure using AWS, Jenkins, GitHub, and Terraform, and monitoring.

You will collaborate closely with the development and operations teams to ensure the smooth delivery and deployment of applications.

This role requires strong expertise in AWS services, Jenkins for CI/CD, GitHub for source code management, and Terraform for infrastructure provisioning.

The ability to architect, collaborate, and be effective is crucial.

The ability to influence and mentor stakeholders while being hands-on is highly desirable.

Job Duties:

• Design, implement, and maintain highly available and scalable infrastructure on AWS.

• Architect and maintain application infrastructure.

• Collaborate with development teams to define infrastructure requirements and provide guidance on best practices.

• Improve the Change management process of the team.

• Provide status and effectively communicate to team members and stakeholders.

• Develop and maintain CI/CD pipelines using Jenkins for efficient application deployment and release management.

• Manage and automate infrastructure provisioning and configuration using Terraform.

• Monitor and troubleshoot system and application issues, ensuring high availability and performance.

• Implement and maintain monitoring and logging solutions to ensure the health and performance of the infrastructure.

• Perform regular system and application security audits and implement necessary measures to protect the environment.

• Collaborate with cross-functional teams to optimize and improve the software development and deployment processes.

• Stay up to date with industry trends and best practices in DevOps, SRE, and cloud technologies.

Desired Qualifications:

• 5 + years of experience with AWS.

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

• Strong experience working as a DevOps Engineer or SRE Engineer in a production environment.

• Advanced knowledge of AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.

• Expertise in building and maintaining CI/CD pipelines using Jenkins and GitHub.

• Solid understanding of source code management with GitHub, including branching, merging, and pull requests.

• Hands-on experience with infrastructure provisioning and management using Terraform and Helm.

• Basic scripting skills in languages such as Node.JS.

• Experience with containerization technologies such as Docker and container orchestration platforms like EKS is a plus.

• The ability to present and implement best practices is a key requirement.

• Knowledge of networking concepts, load balancing, and security best practices in the cloud environment.

• Knowledgeable with monitoring tools like CloudWatch, Prometheus, or Loki Stack.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Advanced ability in troubleshooting.

• Deep understanding of change management and DevOps practices.

• Ability to effectively communicate with internal and external stakeholders.

• An understanding of infrastructure reliability and resilience.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program
   

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success.

And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line: We are committed to hiring and retaining great people because we know you power our success.

Required Skill Profession