Urgent! Bilingual Call Center Representative (Temporary) Job Opening In Newark – Now Hiring Ascensus
Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future.
We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job.
We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment.
If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
Video Interviewing:
As part of our Call Center hiring efforts, we're using a video screening process.
To learn more and to help prepare for this, click here!
Bilingual English/Spanish is required.
This is a temporary position with the possibility of converting to full time based on company need and performance.
The hourly rate is $19.
Class start dates are:
****These positions are 100% fully remote****
The first 2 weeks consist of training from 10:00 am to 6:30 pm EST.
After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):
Late Shift
12:30 pm to 9:00 pm
1:30 pm to 10:00 pm
2:30 pm to 11:00 pm
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams.
Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.
Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
They are responsible for providing high quality service to all callers using phone, email or chat.
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes.
The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year.
Training would be provided, prior to any movement to support a new product.
The requirements listed are representative of the knowledge, skills, and/or ability required.
Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
Meet department and individual service levels and quality goals and support department business objectives.
Proactively engage participants, anticipate their needs, offer assistance and solutions.
Process financial and non-financial transactions timely and accurate.
Demonstrate flexibility and team-orientation.
Comply with plan document provisions, regulations, guidelines and company procedures.
Maintain confidentiality and keep department, client and participant HIPAA compliant.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
Bilingual English/Spanish
High school diploma or GED, and further applicable education or equivalent experience.
1+ years of call center or customer service experience preferred
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
Find a quiet place to record and be camera-ready.
You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
You’ll answer questions to share your skills and experience, and bring your personality to the interview.
This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
Computer proficiency is required
Excellent listening, verbal and written skills
Detail oriented, flexible, and self-motivated
Be aware of employment fraud.
All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses.
We will never ask you for payment or require you to purchase any equipment.
If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
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Unlock Your Bilingual Call Potential: Insight & Career Growth Guide
Real-time Bilingual Call Jobs Trends in Newark, United States (Graphical Representation)
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Great news! Ascensus is currently hiring and seeking a Bilingual Call Center Representative (Temporary) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Bilingual Call Center Representative (Temporary) Jobs Newark.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ascensus adheres to the cultural norms as outlined by Expertini.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Bilingual Call Center Representative (Temporary) interview at Ascensus, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ascensus's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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