Job Overview
Company
Interactive Brokers
Category
Computer Occupations
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Job Description
Responsibilities
:
Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux)Mobile applications (Android, and iOS) Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with focus on wide scale technical issues Requirements:
Bachelor’s degree, preferred if in a technical field2+ years in client facing support role2+ years of experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problemsExperience with financial products and services is a plusExcellent command of written and spoken English & French Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grantRetirement plan 401(k) with a competitive company matchExcellent health and wellness benefits, including medical, dental, and vision benefits.
Company paid medical healthcare premium.Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)Paid time off and a generous parental leave policyDaily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snackCorporate events, including team outings, dinners, volunteer activities and company sports teamsEducation reimbursement and learning opportunitiesModern offices with multi-monitor setups #LI-NB
About Interactive Brokers
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Interactive Brokers is actively hiring for this Bilingual Client Technical Support: French/English position
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