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Bilingual (Spanish/English) Customer Service Representative - Onsite Job Opening In Columbia – Now Hiring Teleperformance


Job description

Overview

About TP

TP is a global, digital business services company.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 
  • TP and You

    Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.

    We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do.

    You will become a key contributor in making that happen.

    As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.

    You will have the chance to interact with people from all walks of life, and no two days will be the same.

    As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?

    At TP, the sky is the limit!

    This position will be based on-site at our Columbia, South Carolina location.

    Responsibilities

    Your Responsibilities

    As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers
  • Qualifications

    We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Proficient in Spanish and English 
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills 
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

    We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

    We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

    We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

    We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE/Disability/Vets

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Bilingual Spanish Potential: Insight & Career Growth Guide


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    Are You Looking for Bilingual (Spanish/English) Customer Service Representative Onsite Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Bilingual (Spanish/English) Customer Service Representative Onsite Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Columbia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Bilingual (Spanish/English) Customer Service Representative Onsite?

    Key qualifications for Bilingual (Spanish/English) Customer Service Representative Onsite typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Bilingual (Spanish/English) Customer Service Representative Onsite Job Success

    Teleperformance interview tips for Bilingual (Spanish/English) Customer Service Representative   Onsite

    Here are some tips to help you prepare for and ace your Bilingual (Spanish/English) Customer Service Representative Onsite job interview:

    Before the Interview:

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    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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