Biz Ops Engineer, Launch Program 2026 United States

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Biz Ops Engineer, Launch Program 2026 - United States

This role is not eligible for Mastercard's work authorization sponsorship.

As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.

For example, students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.




Overview
Mastercard works to connect and power a sustainable and inclusive global economy.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe in connecting everyone to endless, priceless possibilities.




About the Team
Mastercard's Business Operations (BizOps) teams are the stewards for production readiness for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms.

We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk.


Within BizOps, there are two primary roles:
- Site Reliability Engineers (SREs) support developers during the build phase by applying software run principles such as operational design, automation, capacity planning, and monitoring.

They focus on creating fault-tolerant, scalable products and lead triage and root cause analysis through blameless post-mortems.


- Service Management Reliability Engineers (SMREs) develop documentation, analyze and improve processes, and drive service management strategies.

They enable proactive lifecycle engagement, ensure tool reliability and service level objectives, and implement automated solutions.

SMREs also support compliance and often serve in federated roles like change, incident, or problem managers, communication leads, and program managers.



Launch Program
The Launch program is a development program that is supplemental to the role and is designed to help you transition from being a student to being a Mastercard employee.

In this program, you will participate in:
- Four-day orientation focused on getting to know Mastercard, building your skills, and be a force for good (Mastercard's culture)
- Professional skills workshops
- Launch Innovation Week
- Social impact – pro bono team challenge
- Global Volunteer Challenge

Role Description
As a BizOps Engineer, you will have the opportunity to:
- React: the service management functions that are largely unplanned but help oversee our platforms and return to service when issues arise
- Protect: our service readiness activities, aimed at preventing production issues for our programs
- Enable: the automation activities at enable programs to run faster and flawlessly


Qualifications
- Currently enrolled in a bachelor's degree graduating between Winter 2025 – Spring 2026.


- A strong focus and interest in technology (Computer Science, Information Systems, Information Technology, or another related field)
- Familiarity with agile software development; exposure to application development lifecycles and how it integrates with operations
- Basic understanding of infrastructure, middleware, ITSM fundamentals, database, project management
- Experience with Java, SQL, Python, Linux preferred
- Proficient in Microsoft Office applications
- Excellent communication skills, ability and willingness to tackle complex problems

Salary: $76,000 USD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email.

The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;




• Ensure the confidentiality and integrity of the information being accessed;




• Report any suspected information security violation or breach, and




• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role.

The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Required Skill Profession

Business Operations Specialists