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Branch Manager Job Opening In Buffalo – Now Hiring KeyBank

Branch Manager

Job description

Location:

274 Elmwood Avenue - Buffalo, New York 14222

Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities.

The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals.

The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to in-person branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks.

The Branch Manager leads his/her team in-person through consistent execution of the Branch Playbook to deliver on Branch Goals.

The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area.

At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey.

We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business both in branch and on site with small business owners.

Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.

Leads and develops the in-person branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team

Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs

Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates

Facilitates in-person morning huddles and end of day debriefs

Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition

Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks

Work on Saturdays as directed by management.

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

High School Diploma GED, or equivalent experience (required) or

Bachelor's Degree (preferred)

Work Experience

Minimum 3 years of Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.

(required)

Minimum 3 years of Demonstrated small business deposit/credit experience and familiarity with small business operations (required)

General understanding of financial statements and concepts (required)

Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required)

Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required)

Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required)

Demonstrated ability to effectively communicate and possess strong public speaking skills (required)

Licenses and Certifications

Notary License (preferred)

Skills

Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships.

Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.

Leads Branch sales team with a proactive client focus with preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.

Champions and fosters a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices; keeps focus on the desired end state while acknowledging the human impact.

Strong work ethic and high level of integrity.

Excellent time management skills with ability to lead team through multiple priorities.

Provide guidance and support to their teams; conduct regular coaching sessions and develop individual development plans.

Building and maintaining strong connections and interactions with clients, partners, and other stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty.

Leading, developing, and supporting teammates through recruiting, training, performance management, and creating a positive work environment to ensure team alignment with the bank's goals.

Identifying and pursuing opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships.

Implementing strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones.

Collaborating with other businesses or organizations to achieve mutual goals by identifying potential partners, negotiating agreements, and managing ongoing relationships.

Managing the day-to-day activities required to run a bank branch efficiently, including overseeing transactions, ensuring compliance with regulations, maintaining security measures, and keeping accurate records.

Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations

Identifying and assessing potential risks in projects or tasks is crucial, especially when overseeing large sums of money

Strong leadership skills are essential for motivating and guiding teammates effectively

The ability to encourage and inspire the team to achieve company goals and improve productivity

Managing budgets, analyzing performance, and making informed decisions based on financial data

Tackling unexpected challenges and improving branch operations

Setting long-term goals and identifying opportunities for growth

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Travel

Occasional travel to include overnight stay.

Driving Requirements

Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Work Location Category

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68000 to $103000 annually depending on location and job-related factors such as level of experience.

Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/17/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Required Skill Profession

Top Executives

Job Details

Company: KeyBank
Location: Buffalo, New York, United States
Job Type: Full-time
Salary: Undisclosed
Posted: 2025-10-08
Status: (Active)
Download This Job Details in PDF
Why Work at KeyBank
KeyBank
Company Info
Other Openings
Industry: Top Executives

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Are You Looking for Branch Manager Job?

Great news! KeyBank is currently hiring and seeking a Branch Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KeyBank adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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KeyBank interview tips for Branch Manager

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Research: Learn about the KeyBank's mission, values, products, and the specific job requirements and get further information about

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Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Final Thought:

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