Job description
Branch Manager Position Summary The Branch Manager serves as the leader of a Lioher Center, responsible for overseeing showroom and warehouse operations, driving sales growth, and ensuring customer satisfaction.
This role emphasizes leadership, commercial management, and industry expertise.
The Manager will direct day-to-day operations, manage and develop a high-performing team, and ensure compliance with company standards and profitability goals.
Supervisory Responsibilities * Train and develop qualified administrative and commercial staff * Overseas daily workflow and sales operations.
* Conducts performance evaluations and recommends promotions or salary adjustments when appropriate.
Duties and Responsibilities * Lead and motivate the branch team, fostering a culture of accountability, productivity, and customer focus.
* Implement commercial strategies and ensure adherence to company sales practices and CRM systems.
* Manage budgets, inventory, purchasing, and sales to maximize profitability.
* Ensure inventory accuracy through regular spot checks and audits.
* Oversee showroom presentation and product displays, highlighting cabinetry, decorative panels, wood products, and storage solutions aligned with market trends.
* Provide design consultation to clients, including layout planning, cabinetry selection, finishes, and hardware recommendations, ensuring functional and aesthetic results.
* Coordinate logistics.
* Maintain expert knowledge of cabinetry products and materials and finish effectively guiding customers and training staff.
* Maintain excellent customer service standards by addressing client needs and resolving issues promptly.
* Collaborate with contractors, architects, and designers to support project execution when required.
* Review and confirm daily sales reports, deposits, and compliance with financial procedures.
* Provide continuous coaching and feedback to team members, holding them accountable to performance standards.
* Identify process improvements and communicate feedback to senior management.
* Ensure the safety and operational readiness of the facility.
* Administer disciplinary actions and document performance issues when necessary.
Required Skills and Abilities * Strong expertise in the cabinetry and wood industry, including but not limited to kitchens, bathrooms, closets, and panels.
* Demonstrated leadership and team management skills, with experience in hiring, training, and motivating staff.
* Proven commercial and sales expertise, with a track record of achieving revenue and profitability goals.
* Ability to interpret floor plans and product specifications.
* Familiarity with design tools such as 2020 Design is a plus but not the core requirement.
* Excellent communication, negotiation, and customer service skills.
* Proficiency in Microsoft Office Suite and CRM systems.
* Organized, detail-oriented, and able to manage multiple priorities under pressure.
* Bilingual fluency in English and Spanish highly preferred.
Education and Experience * Bachelor's degree in business administration or a related field preferred.
* Minimum of 3-5 years of experience in the cabinetry and wood industry required.
* Prior experience in sales leadership or branch management is highly preferred.
Physical Requirements * Prolonged periods working at a desk and on a computer.
* Must be able to lift up to 15 pounds as needed.
Disclaimer This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities.
Duties, responsibilities, and activities may change at any time with or without notice.
Required Skill Profession
Other General