Broadcast IT Engineer Job at TeamPeople in Sunnyvale

Overview

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Primary Function

As the Broadcast IT Engineer you will lead in IT system design, administration, and support duties for the IT infrastructure across the customers' event studios, premium event centers, and digital event environments.

You’ll manage the lifecycle and interface to the client’s IT group for all broadcast, audiovisual, conferencing, and production infrastructure, balancing the integration of cutting-edge technology with the maintenance of legacy systems to deliver seamless, high-quality event experiences.

In this role, you will work directly with the client’s IT teams (Infrastructure, Network Operations, Engineering, Customer Support, Provisioning, etc.) to monitor network performance, coordinate all equipment network and communication needs.

You will be the primary source of all IT knowledge expertise and management of the media network driving innovation and operational excellence.

Collaborate with event production teams and internal engineers, you’ll ensure our production-level spaces meet the evolving demands of in-person, hybrid, and digital events, setting new benchmarks for technical precision and reliability.

This role reports to the Chief Engineer.

WORK LOCATION: Fully Onsite

PAY TRANSPARENCY

RANGE: $175k - $190k/annual

Duties & Responsibilities

• Provide technical expertise and the application of best practices in the field of IT
• Work closely with the engineering department and client’s IT departments to ensure that all Broadcast/AV IT systems function at the highest levels of up-time on both private and public network
• Minimize loss of network service by rapidly identifying and implementing alternative methods of service provision
• Analyze and rectify network faults relating to network and systems
• Work with the in-house IT department on common network interfaces across the enterprise, identifying policies and procedures that can both hinder and enhance operations
• Determine and define appropriate governance to ensure compliance with all IT policies and procedures while maximizing uptime of all broadcast systems
• Assist with in-house IT security to ensure compliance or risk mitigation based on published security protocols
• Install, test, repair, and troubleshoot equipment as needed
• Monitor service level indicators of networked equipment using both traditional and online tools and provide guidance to Chief Engineer
• Evaluate IT equipment condition, create and execute lifecycle replacement plan
• Recommend and perform upgrades in cooperation with in-house IT engineering
• Document all network designs, IP schemes, and manage all software and firmware in concert with maintenance department
• Train other engineers in department on best practices in troubleshooting, designing and supporting IT systems
• Interact with ETM and Chief Engineer ensuring common technological solutions and workflows are maintained
• Ability to work off hours during maintenance windows during evenings and weekends
• Other duties as assigned

Skills & Qualifications

• In-depth knowledge of legacy and state-of-the-industry multimedia systems and equipment used in best-in-class conference centers
• Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
• An overall understanding of the live program production process is necessary and a strong sense of urgency in solving customer requests to ensure timely resolution is critical
• Strong results orientation with a flexible attitude to deliver seamless and timely services to customers
• Strong strategic writing and engineering documentation skills
• Ability to read schematics and signal flow diagrams
• Strong analytical and troubleshooting skills under tight timelines and high-pressure situations
• In-depth “hands on” knowledge of audio and video production tools such as cameras, mixers, monitors, editing systems, etc.
  
  and able to correctly setup and diagnose problems with such equipment
• Experience supporting critical network infrastructures for 24/7 operations and scheduling appropriate service windows outside of normal customer access timeframes
• Ability to liaise with manufacturers and integrators to install, test and recalibrate new and newly repaired gear
• Must be proficient in Google Workspace
• Proactive leader and a team player
• Strong verbal communications skills, be well organized and capable of handling multiple assignments concurrently
• Strong interpersonal skills.
  
  Sensitivity and tact in dealing with staff/partners/clients at different levels in a culturally diverse environment
• Commitment to excellence and to ongoing education in Engineering and IT and to the mastery of his or her craft
• Demonstrated ability to work independently
• Familiar with all types of AV equipment and control systems, including Crestron, Dante, Q-Sys, etc.
• Proficient understanding of LAN/WAN hardware and software for switches, hubs, routers, bridges, point-to-point data circuits via copper and fiber for audio and video and control
• Knowledge of Microsoft Exchange and Group Policy, Active Directory & enterprise management strategies.
  
  Familiarity with RTMP, RTSP, H.264 and related protocols
• Experience configuring multicast and unicast protocols on distributed networks
• Understanding of AoIP, VoIP, SDVN, and media transport over 1G, 10G, 40G, and 100G+ networks
• Understanding of SMPTE ST2110 suite of standards and protocols to include NMOS and other associated technologies
• Proficient on Cisco switches various firewalls to include configurations, port structuring, ACL management
• Familiarity with MDM device deployment and management (VMWare, Workspace One, etc.)
• Ability to maintain and manage backups and determine appropriate methods for restorations of network equipment
• Familiarity with network stack level troubleshooting tools such as Wireshark, Splunk, SNMP managers
• Experience deploying cloud-based solutions and creative hybrid environments
• Proficient in network cable termination techniques and standards
• Network switch manufacturers: Mellanox, Cisco, Netgear, HPE Aruba, Planet
• Knowledge of Network Storage: NetApp FAS, OpenDrives
• Knowledge of Audio protocols: DANTE
• Knowledge of Lighting protocols: sACN, KiNET
• Knowledge of Control systems: Bitfocus Companion, Rosstalk, GVG Native
• Knowledge of Operating systems: Mac (expert), Windows (expert), Linux (beginner/intermediate)

Education & Experience

• 10+ years’ broadcast, AV or telecommunications experience; large market/facility
• Bachelor’s degree or higher in Engineering, IT, or related field preferred
• Highly desirable certifications include Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA); Cisco Certified Network Associate (CCNA); Certified Technology Specialist (CTS)

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service.

Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.

We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers.

It is our aim, therefore, that our partners, strategies and investments reflect these core values.

TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.