BTR Operations Specialist

Job description

Location

Charleston - 997 Morrison Drive, Suite 402

Business


Our Growth, Your Opportunity


At Maymont Homes, our success starts with putting residents first.

We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets.

With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.




As a division of Brookfield, Maymont Homes is growing fast and making an impact.

Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.




Job Description


Primary Responsibilities:


The Build-to-Rent (BTR) Operations Specialist is responsible for ensuring the successful launch and operational readiness of new BTR communities.

This role focuses on new construction start-ups, lease-up project execution, and internal process implementation across multiple sites and internal departments.

The Specialist provides critical support to Onsite BTR Operations serving as cross-functional partners to ensure new developments, acquisitions and internal department transitions launch smoothly into open for business operations across the organization.

This position requires strong organizational, technical, and project coordination skills, with the ability to manage multiple lease-up project timelines, implement operational platforms, and deliver training and support during key transition phases.


Key Responsibilities:


Project & Implementation Support


· Support operational readiness for new BTR communities from construction handoff through lease-up and stabilization.

· Coordinate with development, construction, and asset management teams to align operations with project milestones.

· Assist with scheduling, vendor setup, technology implementation, and other pre-opening activities.


Operational Rollout & Field Support


· Provide onsite and remote support during new community launches to ensure smooth lease-up execution.

· Troubleshoot issues during rollout and escalate to leadership as needed.

· Ensure consistency with company operational standards and best practices across new

communities.


Platform & Process Implementation


· Support the deployment of property management systems, online leasing platforms, and operational workflows.

· Assist with system testing, documentation, and optimization of new tools and processes.


Performance & Reporting


· Analyze system data and report out on monthly, quarterly and yearly lease-up performance metrics from various operational systems.

· Maintain BTR involved lease up, transition, disposition and acquisition related project documentation and provide regular updates to regional and corporate leadership.


Training & Team Enablement


· Assist with the onboarding of new BTR assets, existing and new onsite team members by providing training related to systems, workflows, SOPs, and lease-up procedures.

· Maintain training materials and resources tailored to new construction communities.


Requirements:


Bachelor’s degree in business, Real Estate, Property Management, or related field (or equivalent work experience).

3+ years of experience in multifamily, project/system management, or Build-to-Rent (BTR) operations, with direct involvement in lease-ups or new community openings.

Experience supporting system or process rollouts across multiple properties and various internal departments.


Technical Skills:


· Proficient in property management systems (.

MRI, SharePoint, Microsoft Teams, SmartRent, Tour24, Market Connect, CRM Engage, Five9, SalesForce, Excel, HelloData, HootSuite, ReviewTrackers, Engrain, PowerBI, QuickBase, CMS, Wrike, OneNote, SimpleBills, LeaseTrack, FinDigs and other dedicated systems that support BTR Onsite/Centralized workflows.

· Familiarity with project coordination tools (e.g., Asana, SmartSheet, SalesForce- TaskRay etc.)

· Experience with business intelligence and data tracking tools such as Power BI, & Radix.

· Must possess advanced knowledge and proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).


Skills & Competencies:


· Strong organizational and project coordination skills.

· Ability to adapt quickly and provide support in fast-paced, changing environments.

· Excellent communication and interpersonal skills.

· Skilled in training and supporting onsite teams during transition periods.

· Detail-oriented, with a focus on data accuracy and compliance.

· Willingness to travel on occasion for onsite support during new community launches.


Physical Requirements:


· Capable of working extended hours, including evenings, weekends, and Holidays as necessary.

· Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

· Must be able to speak English clearly and understandably for effective communication.

· Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects up to 25 lbs.

· Must be able to climb several flights of stairs if necessary.

· Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and possess good reasoning skills.

· Must be able to work in small and confined spaces for extended periods.

· Must have finger dexterity for typing/using a keyboard.


Environmental Requirements:


· Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays.

· Must remain focused and work effectively, efficiently, and cheerfully under such circumstances.

· Must be able to work effectively and cheerfully in potentially stressful environments.

· Must be able to work in the office as regularly scheduled.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


DISCLAIMER: This is not an all-inclusive job description; management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.


Why work for Maymont Homes ​?


Our Mission – “We Positively Impact the Lives in the Communities We Serve”.

We do this through the work we do and the volunteer efforts that the company sponsors.

You can make a difference in your community while you work!


Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.


Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.


Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.


Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

#MYMT

At Brookfield Properties, our success starts with our people.

People like you.

We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe.

It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.

Required Skill Profession

Other General