Business Operations Manager, Commercial Infrastructure Analytics

Job description

About Rivian Rivian is on a mission to keep the world adventurous forever.

This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done.

We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary The Business Operations Manager, Commercial Infrastructure, is a key member of the Commercial Business Operations team, responsible for driving the strategic planning and execution of Rivian’s sales and service center network.

This role will lead the end-to-end process for determining optimal locations, sizing, and launch timing for new and existing sales and service centers, ensuring alignment with Rivian’s commercial growth objectives and customer experience standards.

Responsibilities Lead the development and execution of the commercial infrastructure build plan, including site selection, capacity planning, and launch sequencing for sales and service centers.

Partner with cross-functional teams (e.g., Real Estate, Service Operations, Commercial operations, Sales, Finance) to analyze market demand, customer proximity, and operational requirements to inform location strategy.

Utilize data-driven methodologies to forecast volume, assess market potential, and recommend right-sizing of facilities to support both current and future commercial operations.

Develop and maintain a dynamic network plan that balances customer accessibility, operational efficiency, and cost-effectiveness.

Oversee the co-location strategy for sales and service operations, ensuring optimal resource utilization and seamless customer experience.

Monitor and report on infrastructure build progress, risks, and dependencies, providing regular updates to leadership and key stakeholders.

Support the development of business cases for new sites, including financial modeling, scenario analysis, and ROI assessments.

Collaborate with Commercial Operations leadership to align infrastructure plans with broader go-to-market and product launch strategies.

Qualifications Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA or advanced degree preferred.

7+ years of experience in business operations, network planning, or commercial infrastructure roles, preferably within automotive, retail, or logistics sectors.

At least 3 years of management experience, with a proven ability to lead teams or direct reports.

Demonstrated expertise in site selection, capacity planning, and ROI analysis for multi-site operations.

Strong analytical skills with proficiency in data analysis, forecasting, and scenario modeling.

Familiarity with advanced analytics tools (e.g., SQL, Hex, Tableau, Databricks); ability to shepherd migration to new data environments.

Collaborative leadership style, with demonstrated success in cross-functional stakeholder management.

Effective communicator with experience presenting to senior leadership and influencing decision-making.

Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $137K - $172K (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.

Full Time Employee coverage is effective on the first day of employment.

Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.

If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”).

This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.

Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Required Skill Profession

Operations Specialties Managers