Business Programmer II OpenText Customer Comm Mgmt

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.

And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.

To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.

Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.

Help us help others, and join Team Unum today! 

General Summary:

Job Specifications

Educational/Work Experience

• Bachelor’s degree preferred, or equivalent experience.
• 4+ years of experience in insurance operations, preferably with technical system exposure.

Technical Experience

• Experience working with OpenText Exstream, or similar customer communication management tools preferred.
• Understanding of mainframe (IMS, TSO, DB2 tables, read/update, JCL (read and minor changes))
• PC skills required (Excel, Access, PowerPoint, Word, etc.).
• Experience with Agile Development Methodologies.
• Knowledge of business systems is preferred.

Business Experience

• Voluntary Benefit Product Insurance knowledge is preferred.
• Cross-functional general knowledge of the business or operational processes or in-depth knowledge of a business or operational process is preferred.

Additional Skill-Set Requirements

• Highly motivated and self-directed.
• Ability to work in a rapidly changing environment.
• Ability to prioritize work under the pressure of deadlines.
• Agility to spot issues and propose improvements.
• Demonstrated analytical skills.
• Good problem-solving skills.
• Good project management skills.
• Strong collaborative skills (oral and written) with functional area management, business analysts and IT staff.

Principal Duties and Responsibilities

Development (40%)

• Design, code, and test document composition solutions in OpenText Exstream.
• Maintain and modify existing document applications; make approved changes.
• Creates functions or formulas for re-use as needed in the design of documents.
• Write and maintain programming documentation.

Analysis (40%)

• Review and audit contract output using visual and automated comparison tools.
• Confirm accuracy of printed content versus expected business/legal documentation.
• Optimize document logic in Exstream to support scalable and compliant output.
• Perform audits on Mainframe.
• Conduct root cause analysis and propose long-term solutions.

Consulting (15%)

• Collaborate with Business Analysts to confirm understanding of business requirements relating to features to be delivered and to help the Business Analyst define requirements that can be delivered from a technical perspective.
• Work closely with test engineers and developers to address errors and inefficiencies to establish the definition of done.
• Communicates daily with the Scrum Master or Team Lead and the Agile team on progress made and planned progress for the coming day and reports any impediments that are blocking their progress.
• Monitor changes throughout the project lifecycle and ensure stakeholder alignment.

Other (5%)

• Maintain confidentiality regarding the information being processed, stored or accessed.
• Other duties as assigned.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide.

Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices.

Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below.

Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

All benefits are subject to the terms and conditions of individual Plans.

Company:

Required Skill Profession

Computer Occupations