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Urgent! Business Systems Analyst SaaS Applications. Job Opening In Durham – Now Hiring Cisco

Business Systems Analyst SaaS Applications.



Job description

The application window is expected to close on: October 15th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Are you ready to be part of a diverse and dynamic team that’s shaping the future of SaaS?

We’re a fun, collaborative group of experts, leading the way in SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations.

Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.

Your Impact

  • Manage and operate applications used by Cisco employees.
  • Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
  • Follow processes and procedures to onboard new applications and review tenant settings.
  • Approve new license requests and downgrade unused licenses.
  • Implement and document processes related to enterprise licensing, including upgrades and downgrades.
  • Ensure adequate support resources are available for Cisco employees.
  • Create and manage the support SharePoint site for the application.
  • Examine current business procedures and recommend improvements.
  • Document updates to operational and support processes.
  • Design, test, and implement automations (API, workflow, Power Platform/Automate).
  • Implement governance and security best practices.
  • Utilize project management skills for planning and managing project lifecycles.
  • Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
  • Serve as a liaison, engaging and connecting with dependent teams.
  • Manage vendor relationships.
  • Engage stakeholders effectively.
  • Follow Agile methodologies.
  • Communicate effectively in resolution management, negotiation, and handling difficult conversations.
  • Assist with contract renewals.
  • Minimum Qualifications

    ·

  • Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
  • 3 plus years of experience in application management, business analysis, or a related role.
  • Proficiency in application management consolidation and migration, including experience with enterprise licensing.
  • Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.
  • Preferred Qualifications:

  • Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
  • Familiarity with WalkMe Admin Center functionalities
  •  Completion of WalkMe Admin certifications, including:
  • WalkMe Fundamentals
  • Technical Configuration & Ground School (recommended)
  • Strong understanding of Cisco data security, privacy, and compliance framework
  • Excellent attention to detail; high integrity in handling sensitive access and audit logs
  • Experience working within a large enterprise IT or security function preferred
  • Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
  • Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.
  • #


    Required Skill Profession

    Computer Occupations



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