Cable Technical Support Remote

Job description

The Senior Telecommunications Equipment Installer and Repairer serves as the lead technical expert responsible for the installation, maintenance, and repair of structured cabling, telecommunications, and network connectivity systems supporting USCIS facilities and mission-critical operations.

This position provides advanced technical support and hands-on leadership in implementing voice, data, and fiber optic cabling infrastructure in compliance with USCIS, DHS, and federal standards.

**Responsibilities**

+ Lead and perform installation, termination, testing, and certification of copper and fiber optic cabling systems, including racks, patch panels, jacks, and conduits.
+ Install, maintain, and repair telecommunications equipment and systems such as routers, switches, VoIP devices, and associated hardware.
+ Conduct site surveys and provide detailed documentation (as-built drawings, labeling, and test results).
+ Ensure all cabling and installations adhere to federal, DHS, and USCIS standards (TIA/EIA, NEC, and local building codes).
+ Troubleshoot and resolve complex connectivity issues, including signal loss, noise, grounding, and cross-talk problems.
+ Supervise and mentor junior installers and technicians; ensure quality control and adherence to safety and installation standards.
+ Coordinate with network engineers, facility management, and contractors during installations, upgrades, and relocations.
+ Perform preventative maintenance and diagnostics on voice/data cabling and related hardware.
+ Maintain accurate inventory and status of cabling materials, tools, and equipment.
+ Provide recommendations for improvements to cabling infrastructure and system performance.
+ Support project documentation, change management, and configuration control in accordance with USCIS processes.
+ Respond to service requests, incident tickets, and maintenance tasks promptly, ensuring minimal impact to operations.

**Qualifications**

+ U.S. Citizenship.
+ Ability to obtain and maintain DHS/USCIS suitability or clearance.
+ High school diploma or GED; technical certifications or post-secondary education preferred.
+ 7+ years of experience in telecommunications installation and support, with at least 3 years in a senior or lead technician capacity.
+ Extensive knowledge of structured cabling standards (TIA/EIA-568, 569, 606, and 607), copper and fiber terminations, and testing procedures.
+ Experience with installation tools, fiber fusion splicing, OTDR testing, cable analyzers, and labeling systems.
+ Strong ability to read and interpret blueprints, wiring diagrams, and site plans.
+ Knowledge of power requirements, grounding, and bonding for telecommunications systems.
+ Familiarity with voice, data, and video network connectivity and support.
+ Excellent troubleshooting and problem-solving skills.
+ Strong communication and documentation skills; ability to work collaboratively in a team environment.
+ Physical capability to lift up to 50 lbs., climb ladders, and work in confined or elevated spaces.

**Preferred / Desired Skills:**

+ BICSI Certification (Technician, RCDD, or equivalent).
+ Experience working in DHS, USCIS, or other federal government environments.
+ Knowledge of cable management in secure areas (SCIFs) or controlled access facilities.
+ Experience with VoIP, PBX, and network rack integration.
+ Understanding of network topology and IP-based communication systems.

**Level & Additional Information:**

+ Senior Level / SME: Expected to operate independently and lead multiple site teams or projects.
+ Must comply with all USCIS/DHS safety, security, and operational protocols.
+ Occasional travel to USCIS field offices or remote facilities may be required.

**Position Summary:**

This position plays a critical role in maintaining reliable and secure telecommunications infrastructure for USCIS operations nationwide.

The ideal candidate combines advanced cabling expertise, leadership ability, and strong knowledge of federal installation standards to ensure mission readiness and communications continuity.

**Job ID**

2025-19862
**Work Type**

On-Site
**Pay Range**

37.00
**Health & Welfare**

5.09
**Benefits**

SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.

Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.
**Company Description**

**Work Where it Matters**

Truestone, an Akima company, is not just another federal lifecycle solutions contractor.

As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders** , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers** , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.

**As a Truestone employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Required Skill Profession

Other General