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Urgent! Call Center Agent Job Opening In Bellingham – Now Hiring Unity Care NW



Job description

Description


Compensation:

  • Hourly, non-exempt
  • The standard wage range for this role is $22.71 to $26.71 per hour
  • It may be possible to earn more over time up to $30.66 per hour

Work Schedule:

  • Full time, 40 hours, days
  • M-F w/ a Saturday rotation which includes a 10% shift differential

Who We Are


Unity Care NW is a private, non-profit, federally qualified health center () that has been proudly and successfully serving the greater Whatcom County area since 1982.

With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages.

Employing over 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.


What We Value

  • Respect
  • Integrity
  • Accountability
  • Collaboration
  • Innovation

We strive to demonstrate our Values in Action in all that we do.

We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

 


Job Summary


As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.


What We Offer

  • A friendly & collaborative team environment
  • A competitive compensation package

Benefits Include:

  • Medical, dental & vision insurance
  • 401(K) retirement plan with employer match
  • 6 paid holidays
  • Paid Time Off (108 hours first year, increasing thereafter)
  • Paid Sick Leave
  • Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
  • Life/AD&D insurance
  • Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
  • Flexible spending account
  • Self-funded Health Savings Account on Base Medical Insurance Plan
  • Employee Assistance Program
  • Alternative Transportation Incentives
  • Health Living reimbursements
  • Medical Hardship payroll loans, Employee Referral Bonuses & Will preparation services



Requirements

Professional and Technical Knowledge:

  • Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
  • Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.

Technical Skills:

  • Keyboarding speed of 40 wpm and data entry skills.
  • Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
  • Familiar with Microsoft Outlook & Word.

Communications Skills:

  • Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
  • Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
  • Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
  • Effectively communicates information during informal and formal verbal interactions.
  • Fluency in Spanish highly desirable. 


Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply!


To Apply Visit our Careers Page at .

For news on our organization & future job postings, please follow us on LinkedIn at !


Unity Care NW has an Employee Health Program for the safety of our patients and staff.

The program requires all new employees to have up to date vaccines for Covid-19 and influenza.

More information about this program is provided throughout the recruitment process.


Required Skill Profession

Information And Record Clerks



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