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Urgent! Call Center Agent Job Opening In Dallas – Now Hiring Addison Group



Job description

Job Title: Maintenance Dispatcher – Call Center Agent


Location: Dallas, TX


Work Schedule:

  • Training (First Month): Monday–Friday, 7:00 AM–3:30 PM, Onsite
  • Post-Training Schedule: Monday, Tuesday, Friday: 1:30 PM–10:00 PM CST (Remote) Saturday & Sunday: 2:00 PM–10:00 PM CST (Remote)
  • Off: Wednesday & Thursday
  • Type of Employment: Contract-to-Hire (6 months)
  • Compensation: $23/hour (Overtime and weekend hours eligible)
  • Industry: Customer Service / Maintenance Dispatch Benefits: Dental/Vision/Health after 60 days on contract
  • Job Description:


    Addison Group is seeking a highly organized Maintenance Dispatcher – Call Center Agent to support our client’s nationwide maintenance operations.

    This role provides after-hours and weekend support to retail service locations by coordinating contractor dispatches and facilitating repair service efforts.

    It’s ideal for candidates who thrive in fast-paced environments and can effectively manage high call volumes while communicating with vendors, internal teams, and external customers.


    Key Responsibilities:

  • Respond to inbound maintenance requests and accurately log service details into the internal system
  • Dispatch appropriate service contractors based on trade, location, and availability
  • Monitor emergency maintenance queues to ensure issues are escalated and resolved promptly
  • Maintain open communication with field teams and managers to adjust workloads as needed
  • Follow up with contractors to track work status and ensure timely job completion
  • Process and track service documentation, work orders, and capital project requests
  • Maintain up-to-date and accurate records in service tracking systems
  • Respond professionally to escalated customer concerns and provide timely updates
  • Manage active service requests and prioritize tasks in a high-volume call center setting
  • Qualifications:

  • High school diploma or equivalent required
  • Minimum 1–2 years of experience in a dispatching, call center, or service coordination role
  • Proficient in data entry with strong attention to detail
  • Comfortable using Microsoft Excel, Outlook, and other office applications
  • Strong verbal and written communication skills
  • Ability to manage multiple requests and changing priorities efficiently
  • Adaptability to evolving processes and technologies
  • Professional demeanor with the ability to interact with contractors and internal leadership
  • Experience with facility maintenance or service coordination is a plus
  • Familiarity with systems such as ServiceNow or Sysco is a plus
  • Bilingual proficiency is a plus

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Call Center Potential: Insight & Career Growth Guide


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      • 7. Obeying United States laws and regulations
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      Addison Group interview tips for Call Center Agent

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