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Call Center Customer Service Representative Job Opening In Lebanon – Now Hiring Aston Carter


Job description

Customer Experience Representative

Job Description

Join our dynamic team as a Customer Experience Representative.

Be part of a supportive call center environment where you will assist customers, sales reps, and end users from around the world.

Responsibilities

  • Handle inbound and outbound scripted calls with professionalism and empathy.
  • Follow structured guidance and support to resolve customer inquiries.
  • Perform accurate data entry and maintain up-to-date records.
  • Learn and assist with order entry processes and ERP system navigation.
  • Provide timely and courteous support to customers and internal teams.
  • Escalate issues appropriately and follow up to ensure resolution.
  • Maintain a positive and professional demeanor in a fast-paced environment.
  • Support the broader Customer Experience team as needed.

Essential Skills

  • 2-4 years of customer service or call center experience preferred.
  • High school diploma or GED required.
  • Proficient communication skills in English (Spanish a plus).
  • Comfortable using Microsoft Office and learning new systems.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Willingness to learn and grow in a structured, team-oriented environment.
  • Ability to work flexible or varied schedules as needed.

Additional Skills & Qualifications

  • Experience with high volume call handling (100-150 calls per day).
  • Healthcare or medical device experience is advantageous.
  • Excellent reading comprehension and experience with call scripts.
  • Strong computer and data entry skills, including proficiency in Excel.
  • Ability to handle upset customers with patience and understanding.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment.

Benefits are subject to change and may be
subject to specific elections, plan, or program terms.

If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lebanon,TN.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About Aston Carter:


Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.

Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Lebanon, United States, highlighting market share and opportunities for professionals in Call Center roles.

43898 Jobs in United States
43898
67 Jobs in Lebanon
67
Download Call Center Jobs Trends in Lebanon and United States

Are You Looking for Call Center Customer Service Representative Job?

Great news! is currently hiring and seeking a Call Center Customer Service Representative to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aston Carter adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Call Center Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lebanon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Customer Service Representative?

Key qualifications for Call Center Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Center Customer Service Representative?

To improve your chances of getting hired for Call Center Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Customer Service Representative Job Success

Aston Carter interview tips for Call Center Customer Service Representative

Here are some tips to help you prepare for and ace your Call Center Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Aston Carter's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Customer Service Representative interview at Aston Carter, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Aston Carter's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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