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Urgent! Call Center Customer Service Representative Job Opening In Orlando – Now Hiring Urban Solutions
Job Overview
We are looking for a motivated Call Center Customer Service Representative to join our Customer Service department.
You will be responsible for making both inbound and outbound calls to the customers.
You should have a complete understanding of the products and services offered by the company.
Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.
You should be able to make outbound calls to the customers informing them about promotional offers.
In addition to this, you should be able to gather feedback from customers and maintain a record of the same.
Furthermore, you should process customer refunds and handle any special requests professionally.
To perform at this job role, you should be aware of the customer service practices and maintain a calm composure at all times.
Also, you should be able to maintain an accurate record of all customer details and update the same in a timely manner.
Get in touch with us if you have the experience and skills, we are looking for.
We would love to have you onboard.
Responsibilities
Making daily inbound and outbound calls
Listening and addressing customer queries
Building a long-lasting business relationship with clients
Maintaining and updating the record of all customer communications
Providing clients with the necessary product information
Processing customer applications and refund requests
Making follow-up calls
Informing clients about promotional offers
Maintaining and updating call logs
Calling clients to obtain and verify relevant information
Managing customer database Requirements
Bachelor’s degree in Business Management, Business Administration, or a related field
Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
Knowledge of customer service practices and guidelines
Highly detail-oriented and organized individual
Excellent communication and interpersonal skills
Ability to handle stressful situations and maintain a calm composure
Good computer skills
Strong time management and multitasking skills
Ability to work independently and collaboratively with the team
Having an eye for detail and good listening skills
Ability to offer excellent customer service
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Orlando, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Orlando, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45156 jobs in United States and 175 jobs in Orlando. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Urban Solutions is currently hiring and seeking a Call Center Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Customer Service Representative Jobs Orlando.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Urban Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Customer Service Representative Jobs United States varies, but the pay scale is rated "Standard" in Orlando. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Center Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Customer Service Representative interview at Urban Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Urban Solutions's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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