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Urgent! Call Center Operator - Kettering - PBX - PT/Days Job Opening In Kettering – Now Hiring Kettering Health

Call Center Operator Kettering PBX PT/Days



Job description

Overview

Kettering Health Main Campus

  • Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.

  • The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.

  • In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
  • Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
  • Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
  • Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
  • Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
  • 465-bed hospital (includes newborn beds)
  • Responsibilities & Requirements

    Job Responsibilities:

  • Answer and complete telephone, pager and other communications efficiently
  • Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
  • Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.
  • Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
  • Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
  • Must be available to work weekends (Friday, Saturday, Sunday).

    Performs other duties as assigned.
  • Preferred Qualifications

    Job Requirements:

  • High school diploma or equivalent required.
  • A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required.
  • Skills:

  • Strong communication and listening skills.
  • Excellent customer service.
  • Attention to detail, with the ability to follow verbal or written directions precisely.
  • Skilled in computer operations with the ability to work with multiple computer software programs.
  • Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
  • Ability to problem-solve and work independently.
  • Ability to handle calls with emergent situations that may be sensitive or challenging in nature with efficiency and discretion.

  • Required Skill Profession

    Communications Equipment Operators



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      Unlock Your Call Center Potential: Insight & Career Growth Guide


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      Kettering Health interview tips for Call Center Operator   Kettering   PBX   PT/Days

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