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Urgent! Call Center Representative Job Opening In Ann Arbor – Now Hiring IHA
Call Center offers a $3 shift differential after 5pm and on the weekends
POSITION DESCRIPTION:
Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care.
Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
Manages patient referrals and/or prior authorizations, by receiving requests from internal and external customers and ensures that all requests are processed correctly and in a timely manner.
Provides a high level of customer service to all internal and external customers.
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I’s.
Some Call Center Representative I’s will be assigned work that has more focused responsibilities, depending on assigned shift.
ORGANIZATIONAL EXPECTATIONS:
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High school diploma or equivalent
CREDENTIALS/LICENSURE:None
MINIMUM EXPERIENCE: Up to 1 year previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other relevant business environment.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
MINIMUM PHYSICAL EXPECTATIONS:
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Ann Arbor, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Ann Arbor, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 43867 jobs in United States and 33 jobs in Ann Arbor. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IHA is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Representative Jobs Ann Arbor.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IHA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Representative Jobs United States varies, but the pay scale is rated "Standard" in Ann Arbor. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Representative interview at IHA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IHA's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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