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Call Center Representative Job Opening In Bothell – Now Hiring National Service Bureau


Job description

Benefits:


  • 401(k) matching

  • Bonus based on performance

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance





Benefits:

  • Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)

  • Hybrid schedule of work from home and in-office days 

  • Paid Vacation, Holiday’s, and Sick Time

  • 401(k) plan + employer matching contributions

  • Medical, Dental, Vision Insurance with employer contributions 

  • Company provided EAP (Employee Assistance Program)

  • Monday to Friday schedule


National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL.

NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management.

We have grown for the last 35+ years to become a leading national agency.

We are a team of people who are self-motivated, accountable, and engaged in personal growth.
 
Call Center Representative Essential Job Functions: 
 
·         Communicate via phone with people with all backgrounds and personalities
·         Make outbound calls (75+/day)
·         utilize software to note accounts and communicate with insurance companies
·         Negotiate and lead conversations to recover the highest balances for our clients 
·         Communicate with team members to coordinate on accounts
·         Document accounts with proper notes to ensure quick communication
·         Adhere to company policies and procedures
 
Call Center Representative Job Requirements: 

  • Meet the collector target metrics

  • Ability to work a Hybrid schedule of work from home and in-office days

  • Secure home office consisting of:

    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi) 

    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex.

      Office space, extra bedroom, etc.) 

    • Clear and professional backdrop 



  • Strong ability for empathy

  • High level of professionalism 

  • Great communication skills

  • Ability to stay motivated and positive 

  • Attention to detail

  • Experience with time management

  • Computer and typing skills

  • Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your very first day.

This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment.

New team members learn about the industry, expectations, specific job skills, and more.

Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
 
 
NSB Core Values:

  • Follow Through

  • Be Engaged

  • Think First

  • Be Respectful

  • Be Accountable

 NSB Culture & Environment:

  • Diverse and friendly team

  • Emphasis on work/life balance

  • No nights/weekends

  • Positive environment

  • Performance-based incentives

  • Advancement opportunities

 
We are passionate about giving our team members the ability to control their income.

You will earn an uncapped commission on the work you do.

Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.



We are excited for you to join us! 
 



Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Bothell, United States, highlighting market share and opportunities for professionals in Call Center roles.

43922 Jobs in United States
43922
8 Jobs in Bothell
8
Download Call Center Jobs Trends in Bothell and United States

Are You Looking for Call Center Representative Job?

Great news! is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at National Service Bureau adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Call Center Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bothell. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Representative?

Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Center Representative?

To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Representative Job Success

National Service Bureau interview tips for Call Center Representative

Here are some tips to help you prepare for and ace your Call Center Representative job interview:

Before the Interview:

Research: Learn about the National Service Bureau's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Representative interview at National Service Bureau, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the National Service Bureau's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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