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Urgent! Call Center Representative Job Opening In Cincinnati – Now Hiring COPFCU
COPFCU is a not-for-profit financial institution dedicated to serving the financial needs of all of our public servants and their families: Cincinnati's Police Force, Firefighters, Government Employees and Public School Teacher and Administrators.
Our daily commitment is to give back to all those who have given so much to keep our community safe, educated and supported.
Unlike typical commercial banks, our credit union is able to provide numerous financial benefits you simply can't
find anywhere else.
Lower rates for loans.
Friendlier credit terms.
Higher rates for savings, certificates and IRAs. All for the greater good of your family and your future.
We are currently recruiting for a Call Center Representative, this individual will provide information and exceptional member service concerning the credit union and its products and services to those contacting the credit union's call center, ensuring the highest quality of member service.
Summary of Position:
- Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or written correspondence.
- Effectively answer call queues and member service voice mail and reply to calls according to set processes.
- Research and solve member questions, problems, and complaints concerning credit union accounts.
- Verify accounts, open/close accounts, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, Debit cards, IRAs, etc.
- Cross-sell credit union products and services when appropriate.
- Assist members with questions, payments, and account maintenance on loan accounts.
- Assist members with remote access and convenient services setup, maintenance, and navigation.
- Process incoming and outgoing wire transfers.
- Provide information on investment alternatives to members wishing to deposit funds with the credit union.
- Responsible for researching member inquiries to ensure proper follow-up and satisfaction.
- Ensure all credit union members and employee-related business are kept in the strictest confidence.
- Treat all credit union members and employees with a positive and cooperative attitude.
- May fill in for Member Service Representative positions when needed by conducting transaction processing, accounting opening and mail processing.
- Meet all set performance expectations to support overall call center goals and set key performance metrics.
Qualifications and Requirements
Benefits
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Cincinnati, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Cincinnati, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 43867 jobs in United States and 198 jobs in Cincinnati. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! COPFCU is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Representative Jobs Cincinnati.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at COPFCU adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Representative Jobs United States varies, but the pay scale is rated "Standard" in Cincinnati. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Representative interview at COPFCU, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the COPFCU's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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