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Urgent! Call Center Representative Outbound (Part-time) Job Opening In New York – Now Hiring Movado Group

Call Center Representative Outbound (Part time)



Job description



The call center representative outbound will be a customer-focused team player.

In this role, you’ll primarily handle outbound interactions, supporting product, e-commerce, parts, and repair requests.

You’ll resolve customer inquiries, process orders, track refunds, and manage escalations with professionalism and care.

This position is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and value delivering excellent service.

You’ll work across phone, email, and various platforms, keeping accurate records and ensuring customers feel supported at every step.

Training and collaboration are part of our culture, and flexibility during peak seasons is key.

Roles & Responsibilities:

  • Manage outbound calls for product, e-commerce, parts, and repair requests, including secure credit card handling, repair review, and follow-up.

  • Deliver first-level assessment, support, and resolution of customer care issues.

  • Handle escalations in accordance with policies and procedures.

  • Create Return Authorizations (RAs) for parts and e-commerce orders.

  • Submit problem logs and process replacement orders.

  • Track and monitor refunds, coordinating with internal teams and customers.

  • Handle teardown requests for components and finished goods.

  • Process BOD and accommodation requests.

  • Conduct Yotpo review follow-ups to support customer experience initiatives.

  • Provide email support for NJ-Parts and Customer Service queues.

  • Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.

  • Maintain detailed records of customer interactions and transactions in CRM systems.

  • Ensure compliance with company policies, security protocols, and data protection standards.

  • Attend mandatory monthly training sessions and department meetings (sometimes outside scheduled hours).

  • Be available for mandatory overtime during peak seasons or as business needs require.

  • Provide inbound call support as needed.

  • Job Requirements: 

  • High Level of professionalism 
  • Proven track record of remote experience and fast-paced environment a plus 
  • Minimum of 1 year of service-related experience in a call center environment 
  • Automatic Call Distributor (ACD) system experience is a plus 
  • Must have the ability to learn systems and multitask by navigating multiple windows to obtain and update necessary information while assisting customers.

  • Excellent written and oral communication skills.

  • Basic knowledge of Microsoft Outlook is required.

  • Outlook 

    Word

    Excel 

    One Note 

  • SAP experience is a plus 
  • Bilingual Spanish is a plus 
  • The hourly rate for this position is $18.50.

    This position role enjoys access to 401(k), Employee Assistance Program, and Watch Accommodations/Discounts!


    Required Skill Profession

    Information And Record Clerks



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