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Urgent! Call Center Representative Job Opening In Phoenix – Now Hiring Ascensus
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year.
Training would be provided, prior to any movement to support a new product.
The requirements listed are representative of the knowledge, skills, and/or ability required.
Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
Meet department and individual service levels and quality goals and support department business objectives.
Proactively engage participants, anticipate their needs, offer assistance and solutions.
Process financial and non-financial transactions timely and accurate.
Demonstrate flexibility and team-orientation.
Comply with plan document provisions, regulations, guidelines and company procedures.
Maintain confidentiality and keep department, client and participant HIPAA compliant.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
High school diploma or GED, and further applicable education or equivalent experience.
1+ years of call center or customer service experience preferred
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
Find a quiet place to record and be camera-ready.
You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
You’ll answer questions to share your skills and experience, and bring your personality to the interview.
This step accelerates the interview process, moving qualified candidates to hiring manager interview fast
Ability to handle stressful situations regarding urgent customer needs.
Advanced proficiency with Excel and database applications, including formatting and formulas.
Computer proficiency is required
Excellent listening, verbal and written skills
Detail oriented, flexible, and self-motivated
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Phoenix, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Phoenix, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45156 jobs in United States and 358 jobs in Phoenix. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ascensus is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Representative Jobs Phoenix.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ascensus adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Representative Jobs United States varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Representative interview at Ascensus, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ascensus's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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