Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Call Center Representative.
United States Jobs Expertini

Urgent! Call Center Representative Job Opening In Phoenix – Now Hiring Ascensus

Call Center Representative



Job description

Essential Functions

Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year.

Training would be provided, prior to any movement to support a new product.

The requirements listed are representative of the knowledge, skills, and/or ability required.

Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below functions are across all roles.

  • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

  • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.

    Meet department and individual service levels and quality goals and support department business objectives.

    Proactively engage participants, anticipate their needs, offer assistance and solutions.

  • Process financial and non-financial transactions timely and accurate.

  • Demonstrate flexibility and team-orientation.

  • Comply with plan document provisions, regulations, guidelines and company procedures.

    Maintain confidentiality and keep department, client and participant HIPAA compliant.

    Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

  • Required Education and Experience

  • High school diploma or GED, and further applicable education or equivalent experience.

  • 1+ years of call center or customer service experience preferred

  • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

    How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions.

    Find a quiet place to record and be camera-ready.

    You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.

    You’ll answer questions to share your skills and experience, and bring your personality to the interview.

    This step accelerates the interview process, moving qualified candidates to hiring manager interview fast

  • Ability to handle stressful situations regarding urgent customer needs.

    Advanced proficiency with Excel and database applications, including formatting and formulas.

  • Computer proficiency is required

  • Excellent listening, verbal and written skills

  • Detail oriented, flexible, and self-motivated


  • Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Call Center Potential: Insight & Career Growth Guide


    • Real-time Call Center Jobs Trends in Phoenix, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Phoenix, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45156 jobs in United States and 358 jobs in Phoenix. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Call Center Representative Job?

      Great news! is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ascensus adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Call Center Representative Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Call Center Representative?

      Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Call Center Representative?

      To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Call Center Representative Job Success
      Ascensus interview tips for Call Center Representative

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Ascensus's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Call Center Representative interview at Ascensus, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ascensus's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Call Center Representative Positions

      Setting up job alerts for Call Center Representative is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!