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Call Center Representative Job Opening In Silver Spring – Now Hiring Clark Creative Solutions


Job description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.


As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.


This is a great opportunity for someone who enjoys helping others and has strong communication skills.


Responsibilities:



  • - Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues - Maintain a high level of professionalism and empathy while interacting with customers - Have at least 2 years’ professional experience in Customer Service/ Call Center environment.

    -Must be able to handle all outbound and inbound calls for the Call Center.

    -Must be fluent in English, read, write and converse in English.

    - Must have both oral and written communication skills.

    -Must have experience answering the phone proficiently and professionally.

    -Must be able to respond to client’s inquiries.

    -Must be able to follow up on customer calls.

    - Must be able to identify and escalate priority issues.

    -Must have Microsoft and Adobe experience.

    - Must be able to pass a background check/ government clearance.

    - Must have maximum experience in a high-volume call center environment.

    - Must have a high school diploma or higher.

    -Must have minimal experience in skip trace.

    - Perform data entry tasks to update customer information in the system - Analyze customer situations to determine the best course of action and provide appropriate solutions - Follow phone etiquette guidelines to ensure positive customer interactions Experience: - Previous experience in a call center or customer service role is preferred - Familiarity with medical terminology and medical office procedures is a plus - Strong data entry skills with attention to detail - Excellent verbal and written communication skills - Ability to analyze customer situations and provide effective solutions This is a Full-time in person position Monday through Friday from 8:30 – 5:00 PM EST except for Federal holidays.

  • Join our team as a Call Center Representative and make a difference in the lives of our customers.
  • Apply today!


Job Types:



  • Full-time, Contract Pay: $18.01 - $20.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: Silver Spring, MD Powered by JazzHR

  • Required Skill Profession

    Information And Record Clerks


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Silver Spring, United States, highlighting market share and opportunities for professionals in Call Center roles.

43941 Jobs in United States
43941
75 Jobs in Silver Spring
75
Download Call Center Jobs Trends in Silver Spring and United States

Are You Looking for Call Center Representative Job?

Great news! is currently hiring and seeking a Call Center Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Clark Creative Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Call Center Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Silver Spring. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Representative?

Key qualifications for Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Center Representative?

To improve your chances of getting hired for Call Center Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Representative Job Success

Clark Creative Solutions interview tips for Call Center Representative

Here are some tips to help you prepare for and ace your Call Center Representative job interview:

Before the Interview:

Research: Learn about the Clark Creative Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Representative interview at Clark Creative Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Clark Creative Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Call Center Representative Positions

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