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Urgent! Call Center Sales Team Lead Job Opening In Midvale – Now Hiring Extra Space Storage
This position may be Remote 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months and have mentor experience.
Internal Field applicants must have a minimum of 2 years experience as a DTL.
External Applicants may transition to remote work after a successful completion of the probationary period.
This position is specific to a Mon-Fri / 10:30 AM-7:00 PM (MST) schedule.
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Job Summary
Manages a team of dynamic inbound sales agents in a hybrid work environment.
Measures and monitors agent performance through data and observation.
Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member.
Drives sales conversion by focusing on productivity, quality and customer experience.
Performs day-to-day call center team management functions, while focusing on building an engaged workforce.
Primary Responsibilities
Manages a sales team of both in-office and remote agents to meet target department KPIs.
Builds a high performing sales team by establishing a culture that maximizes every customer interaction.
Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.
Conducts virtual team meetings that drive teamwork and collaboration.
Analyzes team metrics to identify trends and gaps in performance.
Monitors agent interactions with customers to ensure a high level of customer satisfaction.
Monitors team’s efficiency to ensure service level goals are met.
Holds employees accountable to performance standards and sales expectations.
Partners with the Workforce Optimization team for scheduling needs.
Assists with the Agent Development Program by identifying and nourishing our top talent.
Assists with new hire interviews and training to ensure adequate staffing and agent development.
Actively involved in creating an employee engaging environment.
Works as a member/leader of special or ongoing projects.
Assists with the oversight and supervision of the call center's day-to-day operation.
Handles escalated calls in a professional, courteous manner.
Resolves personnel issues and escalates to proper administration as needed.
Evaluates and recommends methods for improvement of practices
Job Specifications
Good knowledge of call center operating procedures.
Strong interpersonal and communication skills.
Leader of people with ability to coach and cultivate a successful team.
Excellent verbal and written communication.
Ability to manage more than project at a time.
Quick learner and ability to adapt to change.
Strong focus on sales and customer service and experience.
Manages and approves NSC payroll for their team
Education and Experience
Bachelor’s degree in business administration, management, or marketing preferred.
Two years of supervisory / leadership experience.
Three years or more within a sales role.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Midvale, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Midvale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 71640 jobs in United States and 19 jobs in Midvale. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Extra Space Storage is currently hiring and seeking a Call Center Sales Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Sales Team Lead Jobs Midvale.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Extra Space Storage adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Sales Team Lead Jobs United States varies, but the pay scale is rated "Standard" in Midvale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Sales Team Lead typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Sales Team Lead interview at Extra Space Storage, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Extra Space Storage's products or services and be prepared to discuss how you can contribute to their success.
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