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Urgent! Call Center Technical Support Job Opening In Duluth – Now Hiring Intralot
Join Intralot as a Call Center Technician!
(based in Atlanta, GA, USA)
Your Role:
As a Call Center Technician, you will be part of our technical support team, providing first-level assistance to our clients in the U.S. gaming industry.
You will handle incoming calls, diagnose and troubleshoot hardware and software issues, and ensure timely resolution in line with our service level agreements.
Working in a fast-paced and regulated environment, you will contribute to maintaining high system availability and exceptional customer service standards.
Primary Duties and Responsibilities:
Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
Troubleshoot and resolve advanced technical problems related to VLTs, COAMs, and cash devices, both hardware and software related.
Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
Analyze and document incident patterns to identify trends and recommend process or product improvements.
Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
Assist with system testing, validation, or incident response as needed.
What you bring:
Education & Experience Requirements:
2+ years of experience in technical support or IT help desk, with at least 1 year in a Tier 2 or advanced troubleshooting role.
Strong knowledge of VLTs, COAMs, or similar gaming and cash-handling equipment preferred.
Proficient with diagnostic tools, remote troubleshooting, and basic networking concepts.
Excellent communication and interpersonal skills with the ability to coach and support junior team members.
Experience with ticketing platforms such as Zendesk, Siebel, or Freshdesk.
Strong documentation skills and attention to detail.
Ability to work in a fast-paced, 24/7 environment with rotating shifts, including weekends or holidays if needed.
Why Join Us:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
️Employee Assistance Program
Maternity/Paternity Leave
Global Prospects for professional growth.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc.
is a requirement of employment.
A pre-employment drug screening is also a requirement.
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in Duluth, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in Duluth, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45156 jobs in United States and 41 jobs in Duluth. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Intralot is currently hiring and seeking a Call Center Technical Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center Technical Support Jobs Duluth.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intralot adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center Technical Support Jobs United States varies, but the pay scale is rated "Standard" in Duluth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Center Technical Support typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Center Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Center Technical Support interview at Intralot, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intralot's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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