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Call Center Technical Support Job Opening In Duluth – Now Hiring Intralot


Job description

Join Intralot as a Call Center Technician!
(based in Atlanta, GA, USA)

Your Role:
As a Call Center Technician, you will be part of our technical support team, providing first-level assistance to our clients in the U.S. gaming industry.

You will handle incoming calls, diagnose and troubleshoot hardware and software issues, and ensure timely resolution in line with our service level agreements.

Working in a fast-paced and regulated environment, you will contribute to maintaining high system availability and exceptional customer service standards.

Primary Duties and Responsibilities:

  • Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.

  • Troubleshoot and resolve advanced technical problems related to VLTs, COAMs, and cash devices, both hardware and software related.

  • Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.

  • Analyze and document incident patterns to identify trends and recommend process or product improvements.

  • Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.

  • Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.

  • Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.

  • Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.

  • Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.

  • Assist with system testing, validation, or incident response as needed.

  • What you bring:

     Education & Experience Requirements:

  • 2+ years of experience in technical support or IT help desk, with at least 1 year in a Tier 2 or advanced troubleshooting role.

  • Strong knowledge of VLTs, COAMs, or similar gaming and cash-handling equipment preferred.

  • Proficient with diagnostic tools, remote troubleshooting, and basic networking concepts.

  • Excellent communication and interpersonal skills with the ability to coach and support junior team members.

  • Experience with ticketing platforms such as Zendesk, Siebel, or Freshdesk.

  • Strong documentation skills and attention to detail.

  • Ability to work in a fast-paced, 24/7 environment with rotating shifts, including weekends or holidays if needed.

  • Why Join Us:

    Medical, Dental & Vision Insurance 

    6% 401k Match

    Paid Holidays & Vacation

    Paid Sick, Short/Long Term Disability

    ‍️Employee Assistance Program

    Maternity/Paternity Leave

    Global Prospects for professional growth.

    Employment Eligibility Verification 

    Must possess valid documentation to establish identity and U.S. employment eligibility

    Security Requirements

    Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc.

    is a requirement of employment.

    A pre-employment drug screening is also a requirement.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Call Center Potential: Insight & Career Growth Guide


    Real-time Call Center Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Duluth, United States, highlighting market share and opportunities for professionals in Call Center roles.

    43867 Jobs in United States
    43867
    37 Jobs in Duluth
    37
    Download Call Center Jobs Trends in Duluth and United States

    Are You Looking for Call Center Technical Support Job?

    Great news! is currently hiring and seeking a Call Center Technical Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intralot adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Call Center Technical Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Duluth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Call Center Technical Support?

    Key qualifications for Call Center Technical Support typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Call Center Technical Support?

    To improve your chances of getting hired for Call Center Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Call Center Technical Support Job Success

    Intralot interview tips for Call Center Technical Support

    Here are some tips to help you prepare for and ace your Call Center Technical Support job interview:

    Before the Interview:

    Research: Learn about the Intralot's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Call Center Technical Support interview at Intralot, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intralot's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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