Job Description:
Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.
PLEASE NOTE:
• Selected Candidate (s) will be working Monday to Friday, 9 am to 5 pm
• Candidates may be required to provide a writing sample.
JOB DESCRIPTION:
The selected consultant will provide information to customers and perform clerical support.
Responsibilities will include, but not be limited to the following:
• Answer incoming calls, including calls needing translation by a language interpreter utilizing the Language Line.
• Listen to, clarify, confirm understanding of, and submit complaints along with pertinent contact information (unless anonymous) or relevant open Work Order numbers, in online form.
• Transfer callers to Customer Contact Center Representatives for maintenance related requests or provide information to callers on possible options if the call is not related to the department.
• Assess correspondence to determine when immediate attention or management intervention is required.
• Respond to telephone, e-mail and in-person inquiries from supervisors.
• Utilize computer databases/spreadsheets and information technology systems; research data needed to respond to inquiries.
• Perform clerical tasks and computer support as required.
Minimum Qualification Requirements:
• A baccalaureate degree from an accredited college or university; or
• An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in 2 above; or
• A satisfactory combination of education and experience.
Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above.
College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above.
However, all candidates must possess a four-year high school diploma or its educational equivalent.
Preferred Skills:
• Experience with various computer programs, including online forms and portals.
• Excellent customer service, oral and written communication skills.
• Ability to work well independently and in a group environment.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY