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Urgent! Capacity Management Coordinator Job Opening In Salt Lake City – Now Hiring University of Utah



Job description

Overview

: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.

Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities
  • Coordinates and manages the transfer and admission process from various healthcare settings, including clinics and hospitals, to ensure patients are placed in the most appropriate service, unit, and level of care.

    Utilizes a multi-line phone system for effective communication.
  • Evaluates and verifies insurance coverage and eligibility by using the Passport/OneSource system.
  • Gather essential patient information from referring physicians and external facilities to facilitate proper triage and placement.

    Makes use of PACs, EPIC, and Smart Web software platforms.
  • Directs patient transfers based on established algorithms and collaborates closely with Hospital Supervisors and Leadership to ensure timely and clinically appropriate transfers.
  • Collaborates with referring facilities to identify and communicate any constraints related to bed capacity.
  • Coordinates and facilitates all Telemedicine calls and encounters, operating a separate Tele-hub line and service through the Patient Placement Center.
  • Manages the placement and admissions of patients into the hospital.
  • Collaborates with the hospital supervisors to develop plans that support the hospital’s operations and prevent divert status.
  • Prioritizes and triages placement based on factors such as medical necessity, current location, room availability, and the hospital’s current capacity.

    This may include addressing staffing needs, prisoners and patients requiring special precautions.
  • Participates in the daily Organizational Capacity Huddle and helps capture real-time demand information.
  • Supports patient safety regulations, compliance efforts, and billing procedures.
  • Takes responsibility for generating system reports and managing work queues to create surgical and medical accounts for incoming patients.
  • Operates within multiple electronic systems to handle the financial and clinical aspects of patient throughput and admissions.
  • Collaborates with Case Management and inpatient units to ensure the accurate application of patient class and accommodation codes for billing purposes.
  • Collects thorough patient information, enters it into the relevant electronic system, and conducts accuracy checks to ensure data integrity.

    This process may involve documenting interactions with internal and external departments or agencies for follow-up purposes.
  • Maintains patient demographics and registration details, making updates as required.
  • Participates in managing both planned and unplanned system downtimes within the organization.
  • Delivers exceptional customer service with a strong commitment to providing a high level of support and assistance to patients and stakeholders.
  • Knowledge / Skills / Abilities

  • Proficiently carries out the essential job functions as described in the previous section.
  • Exhibits strong interpersonal skills and effective verbal and written communication abilities.
  • Capable of delivering concise and clear speech, remaining composed and competent in communication.
  • Displays skills in prioritization and workload management, even in high-pressure and fast-paced settings.
  • Demonstrates critical thinking and problem-solving capabilities.
  • Proficiently operates and navigates various computer systems, displaying efficiency in computer-related tasks.
  • Possesses excellent customer service skills.
  • Maintains flexibility in terms of working hours, accommodating multiple shifts in a 24/7 department.
  • Qualifications

    Qualifications

    Required

  • Six months of related experience, or equivalency.
  • Medical Terminology course completed within 6 months of hire.
  • Qualifications (Preferred)

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects.

    This position involves sitting most of the time and is not exposed to adverse environmental conditions.
  • Physical Requirements Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Reaching, Sitting, Speaking, Standing, Walking

    Multi-lingual Candidates Welcomed

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    Required Skill Profession

    Supervisors Of Office And Administrative Support Workers



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      Unlock Your Capacity Management Potential: Insight & Career Growth Guide


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