Capgemini Invent – Senior Consultant Life Sciences CRM Salesforce Health Cloud / Sales Cloud

Job description

**CANDIDATES CAN BE BASED OUT OF THE NEW YORK METRO, CHICAGO, OR SAN FRANCISCO.**

At Capgemini Invent, we believe difference drives change.

As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.

Join us to drive transformation tailored to our Life Sciences / Pharma clients' challenges of today and tomorrow.

Informed and validated by science and data.

Superpowered by creativity and design.

All underpinned by technology created with purpose.

The Life Sciences industry is undergoing dramatic changes, impacted by patent expirations, patient empowerment, increased regulatory scrutiny, and stringent cost containment.

While the industry continues to lower costs and consolidate, it is seeking new growth opportunities through innovation, diversification, and expansion in emerging markets.

Capgemini Invent’s Life Sciences practice has partnered with leading pharmaceutical and biotechnology clients to help define and deliver their future state for more than 25 years.

The dedicated team guides clients from strategy to execution across the value chain.

The practice’s core focus areas are **commercial and digital transformation, innovation, business agility, patient services, and patient experience** .

Skilled across the product lifecycle, the team brings deep experience in early commercialization, product launch, brand growth, and lifecycle management.

The team’s consultants help drive change and transform organizations.

Leaders in digital transformation, the team has helped clients establish innovation incubators, develop digital medicine strategies, enhance patient experiences, and identify new revenue sources.

**YOUR ROLE**

**Scope & Responsibilities**

A Senior Consultant (SC) at Capgemini Invent is highly visible and makes a strong impact on our organization.

You will often serve as the on-site client manager, strengthening and expanding client relationships and leading workstreams and small engagements.

You will be highly involved in practice development, supporting sales, recruitment, training, and team engagement.

In this position, you will be challenged on an assortment of projects providing you depth and breadth of knowledge and experience.

**Project Delivery -** **_focused on CRM and omnichannel transformation programs, with hands-on experience in Salesforce Health Cloud.

Responsibilities include CRM strategy development, system configuration advisory, and business process optimization across commercial, medical, and field force functions_**

+ Interact with and drive blended teams of management consultants, junior team members, technology, data analysts, and implementation specialists to deliver according to plan (scope, quality, and schedule)
+ Conduct analyses and help develop recommendations and roadmaps
+ Collaborate with teams and clients to define vision, goals, and strategies for our clients
+ Apply advisory skillset to synthesize content, analyze data, and translate fragmented information into sound insights, recommendations, and deliverables for clients
+ Deliver workstreams on Life Science transformation projects independently
+ Contribute to the development and execution of AI Driven CRM strategies that leverage analytics, predictive modeling, and emerging technologies to enhance patient and HCP acquisition, engagement and retention.

Create personalized campaigns and journeys ensuring seamless coordination of messaging across channels.
+ Help lead CRM capability assessments and gap analyses to inform Salesforce roadmap development
+ Translate business requirements into Salesforce CRM functional specifications and support configuration and testing efforts

**Business Development**

+ Contribute to client proposals and RFI/RFP responses from initial brief to final sales presentations
+ Identify potential personal business relationships that can be leveraged by the practice to develop new business
+ Identify potential project extension and expansion opportunities while staffed on projects

**People Development**

+ Support the expansion and strengthening of the team through recruiting, training, and community-building
+ Support the upskilling of the Life Sciences team members on topics related to CRM, Omnichannel, and Salesforce / Veeva
+ Provide mentoring and coaching for junior team members

**Skills and Experience**

+ **5 or more years of experience at an established management consulting and/or industry firm, with a focus on Management Consulting related work in the** **Pharma / Life Sciences Industry** **,** with a **particular focus in Sales & Marketing (e.g., Field Sales, Sales Operations, Omnichannel)**
+ Solid knowledge of omnichannel concepts (e.g., customer journeys, segmentation, digital marketing, CRM, content personalization)
+ **Experience with Salesforce (e.g., Health Cloud, Sales Cloud).** Experience **supporting CRM implementations, enhancements, and omnichannel orchestration use cases.**
+ Must possess experience in leveraging AI/GenAI and data to enhance decision-making, automate processes, and drive operational efficiency
+ Proven track record of core consulting skills, including meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management
+ Experience managing workstreams and small teams
+ Strong quantitative and analytical problem-solving aptitude
+ Strong ability to perform exploratory data analysis
+ **Valid certifications in either Salesforce (Administrator or higher)**
+ Mastery in Microsoft Office suite skills: Word, Excel, and PowerPoint (Visio and Access are pluses)
+ Ability to maintain a positive attitude, anticipate client and manager needs, and take proactive steps in the absence of clear guidance from clients and managers
+ Leadership and poise, and ability to interact with executive level clients
+ Willingness to travel frequently, up to 80% as necessary
+ Undergraduate degree required
+ Legal authorization to work in the U.S. in an unrestricted manner that does not now or in the future require sponsorship of a visa

**WHAT YOU’LL LOVE ABOUT WORKING HERE?**

You’ll have the opportunity to:

+ Build a network within the Capgemini Group and contribute to the education of other Business Units around Life Sciences practice offerings to support existing account expansion
+ Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
+ Nurture and expand existing account relationships
+ Identify potential personal business relationships that can be leveraged by the practice to develop new business
+ Identify potential project extension and expansion opportunities while staffed on projects
+ Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
+ Support the upskilling of the Life Sciences team members on topics related to Data & Analytics

_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law._

_This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._

_Click the following link for more information on your rights as an Applicant:_ _http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law_

**ABOUT CAPGEMINI**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

The Group reported 2023 global revenues of €22.5 billion.

**Job:**

**Organization:** _INVENT PEOPLE S&T_

**Title:** _Capgemini Invent – Senior Consultant - Life Sciences CRM - Salesforce Health Cloud / Sales Cloud_

**Location:** _NY-New York_

**Requisition ID:** _080941_

**Other Locations:** _US-IL-Chicago, US-CA-San Francisco_

Required Skill Profession

Other General