Case Management Program Manager

Job description

**Description**

**Who is USP?**

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients.

USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all.

We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth.

From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer.

We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status.

We are committed to working with and providing reasonable accommodation to individuals with disabilities.

**Brief Job Overview**

The Case Management Program Manager at the United States Pharmacopeia (USP) is responsible for managing the monograph production planning process, ensuring the efficient tracking, monitoring, and reporting of monograph production progress against established plans.

This role involves coordinating cross-functional teams, implementing process improvements, and ensuring timely execution of monograph development in alignment with USP’s strategic objectives.

The Program Manager will develop robust case management workflows to track issues, mitigate risks, and support continuous improvement efforts.

**How will YOU create impact here at USP?**

In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs.

In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers.

This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The Case Management Program Manager has the following responsibilities:

• Monograph Production Planning & Execution:
o Develop and maintain the monograph production plan, ensuring alignment with USP’s priorities, Program Unit Teams’ needs, & Publication schedules.
o Collaborate with Program Unit Teams, Publication Team, Finance, and Executive stakeholders to establish realistic production plan, production timelines, and resource allocation for monograph development.
o Identify and escalate potential bottlenecks or challenges in monograph production to ensure timely resolution.
• Tracking, Monitoring & Reporting:
o Establish and oversee processes for tracking and monitoring monograph production against the approved plan.
o Generate regular reports and dashboards to provide leadership with visibility into monograph development progress, challenges, and trends.
o Develop performance metrics and key indicators to assess the efficiency of the monograph development pipeline.
• Case Management & Issue Resolution:
o Collaborate with Software Development Team to rapidly resolve case issues escalated by Program Unit Teams that impact adhere to production plan.
o Support the effective prioritization of enhancement requests for Case Management System
o Drive/Support Case Management System enhancement to improve efficiency and quality of monograph production.
• Stakeholder Engagement & Process Improvement:
o Act as the primary liaison between Program Unit Teams, Publication Team, Finance, and Executive stakeholders to ensure transparency in monograph production.
o Identify opportunities for process improvement and recommend strategies to enhance efficiency, quality, and effectiveness in monograph development
o Support training efforts and develop resources to enhance stakeholder understanding of monograph planning and case management processes.

**Who is USP Looking For?**

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

Education:
• Bachelor’s degree required, preferably in life sciences, public health, or a related field.

Experience:
• Minimum of 5-7 years of experience in program management, scientific operations, or manufacturing operations.
• Proven experience applying Lean methodologies (e.g., tiered accountability, value stream mapping, problem-solving frameworks) in a scientific / transactional setting.
• Strong track record of developing and executing production plans, tracking performance metrics, and driving process improvements.

Skills & Competencies:
• Strong project management skills, including experience with production planning, issue tracking, and process improvement.
• Expertise in Lean tools and principles (e.g., A3 problem-solving, 5 Whys, Kaizen, PDCA cycles).
• Excellent analytical and data interpretation skills to track performance and recommend improvements.
• Strong interpersonal and communication skills to engage cross-functional teams and external stakeholders.
• Proficiency in project tracking software.

Proficiency in case management system is preferred.
• Ability to manage multiple priorities in a fast-paced, mission-driven environment.

**Additional Desired Preferences**

Desired preferences are to showcase any additional preferred levels of expertise to perform the role.

Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.

**Supervisory Responsibilities**

No, this is an individual contributor role.

**Benefits**

USP provides the benefits to protect yourself and your family today and tomorrow.

From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

**Compensation**
Base Salary Range: USD $83,500.00 - $106,250.00 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
**Job Category** Project Management
**Job Type** Full-Time

Required Skill Profession

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