Case Manager of Justice Related Services

Job description

Access Services is hiring a Case Manager of Justice Related Services.

This position will serve individuals throughout Northampton County, and will have an office base in Bethlehem, PA.

 

Why become a Case Manager with Justice Related Services?

 

• Learn about what we do, and our person-centered supports:  

• Eliot's Story:  

As a Case Manager in Justice Services, you’ll be a catalyst for change—guiding individuals through complex legal and mental health systems with compassion, clarity, and purpose.

You’ll work directly with justice-involved clients to support their reentry, stability, and growth, connecting them to vital resources and advocating for their success.

This role is about more than casework—it’s about restoring dignity, building trust, and helping people reclaim their futures. 

In this position, you will help clients achieve goals such as finding housing, gaining employment, developing a positive social life, using healthy coping skills, and improving their overall personal wellness.

A successful candidate will be humble, open to coaching and teaching, flexible, able to work alone and with a team, open minded, able to critically think, and willing to advocate. 

Essential Functions 

• Engage with adults experiencing severe mental illness using person-centered approaches, nonjudgmental support, and motivational interviewing to assess re-entry needs and support goal development and maintenance. 

• Coordinate care and deliver a warm hand-off to providers that the individual is being referred to ensure re-entry success and continuity of care while in the community. 

• Provide de-escalation as needed to support successful engagement and follow-up care.  

• Provide direct or indirect skill development.
  
  Provide information about mental illness, wellness, and recovery. 

• Assist persons being served and team members in increasing awareness of community resources. 

• Act as a point person for relational partnership and collaboration with all service providers involved.  

• Provide thorough documentation of work within Agency electronic health records. 

• Participate in the on-call schedule and provide support to participants as needed. 

• Engage participants in jail, in the community, at court, in hospitals and throughout all 5 intercepts. 

• Build collaboration through community outreach and awareness. 

• Attend county, committee and consumer meetings as needed. 

• Facilitate multisystem meetings and provide support for complex cases. 

• Attend regular team meetings and case reviews.  

• Write case review documents and facilitate discussion and review of services during staff meetings and/or case reviews. 

• Complete all outcomes, statistical reports and billing documents as needed. 

• Comply with licensing regulations under Blended Case Management and participate in the program audits. 

Other: 

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs. 

• This is a client-facing position that does not include remote or hybrid work schedule options.
  
  This job requires full-time, on-site presence due to the nature of the role and responsibilities.
  
  For more information, please refer to Access Services Policy and Protocol: Hybrid Remote Work Model Best Practices.  

• This position requires the ability to travel during the course of a normal workday to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision if applicable.
  
  Therefore, employee will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations.
  
  Employee is expected to drive in a safe manner at all times, meet eligibility criteria outlined in our Motor Vehicle Policy, be available and willing to drive during work schedule, and successfully pass the agency’s substance abuse screening at any time during employment.
  
  There may be limited exceptions, which should be identified and worked through with supervisor. 

Requirements

Education: Bachelor’s degree in social work or a related field required. 

Experience: Experience working with adults with serious mental illness and the criminal justice system preferred. 

Knowledge, Skills, and Abilities:  

• Ability to communicate well.
  
   

• Ability to develop positive, creative and programmatic goals.
  
   

• Ability to direct and prioritize own work and be flexible.
  
   

• Knowledge of criminal justice system.
  
  Knowledge of serious mental illness.
  
   

• Ability to work as part of a team.  

• Proficiency in, or ability to learn and use, workplace applications, platforms and technologies. 

• Ability to navigate network drives and basic hardware use and troubleshooting. 

• Ability to use electronic health care record system.
  
   

Essential Working Conditions/Physical Demands: Work in program sites and the community routinely providing direct care and/or support with individual(s).

Stand, sit or run by self, or to provide proper care and supervision with an individual.

Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.

Able to assist an individual who has fallen, regardless of weight or size.

Walk, climb stairs by self, or to provide direct care and/or support.

Work in a standard office environment.

Utilize desktop computer equipment on a daily basis.

Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.) Travel to offsite locations and regional office locations if necessary. 

Benefits

Pay: Starting rate of $20/hourly, with increases based on education and work related experience.

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement.
• 20 Days PTO (vacation, sick days), 7 paid holidays, and 2 floating holidays.
  
  
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.

#JRS88

Required Skill Profession

Counselors, Social Workers, And Other Community And Social Service Specialists