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Cellcom Customer Experience Specialist (Marinette, WI) Job Opening In Marinette – Now Hiring Cellcom


Job description

Joining Cellcom:

Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan.

The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner.

As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

What you'll be doing:

The Customer Experience Specialist is our resident expert, providing education and offering comprehensive guidance and assistance to enhance our customers' mobile experience.

In this role, the Customer Experience Specialist will navigate the intricate world of technology with our customers by setting up and providing on-going education and support for devices, troubleshooting, network support, and data transfers.Additionally, the Customer Experience Specialist collaborates with the entire team to foster a personalized and inviting atmosphere, prioritizing the satisfaction of our valued customers.

  • Welcome every guest into our retail stores with positivity and kindness to create an extraordinary first impression.
  • Educate our guests on how to use and navigate their device, ensuring they are knowledgeable on how their device and/or services function.
  • Listen attentively to our guests needs to determine appropriate Level 1 troubleshooting on device and/or services.Typical Level 1 troubleshooting includes cleaning device, Bluetooth setup, reset/restore devices, software updates and general app/software related questions.
  • Provide assistance in transferring data, contacts, pictures, and other phone content from devices
  • Answer billing or any other questions as needed to satisfy any customer inquiries, understand direction to take if solutions are not known.
  • Assists guests with insurance claims, loaner devices, voicemail setup and/or provisioning of handsets.
  • Knowledgeable on our full product offerings and services, being the resident expert for all Cellcom and Nsight offerings.
  • Ability to learn and navigate our systems to assist in troubleshooting processes, selling out products and/or services as needed.
  • Assist in cycle counts and month end inventory counts.
  • Complete administrative tasks including loaner certification, receiving inventory, managing shipments, and other additional related duties as requested or required.
  • What we're looking for:

    You need to bring...

    ·High school education or equivalent required.

    ·Three years’ customer service experience required

    ·Wireless phone use experience is required.

    ·Computer knowledge required.

    To view our competitive benefits, click !

    Nsight is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

    This is a drug-free workplace.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Cellcom Customer Potential: Insight & Career Growth Guide


    Real-time Cellcom Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cellcom Customer in Marinette, United States, highlighting market share and opportunities for professionals in Cellcom Customer roles.

    67517 Jobs in United States
    67517
    4 Jobs in Marinette
    4
    Download Cellcom Customer Jobs Trends in Marinette and United States

    Are You Looking for Cellcom Customer Experience Specialist (Marinette, WI) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cellcom adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Marinette. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Cellcom Customer Experience Specialist (Marinette, WI) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Cellcom Customer Experience Specialist (Marinette, WI) Job Success

    Cellcom interview tips for Cellcom Customer Experience Specialist (Marinette, WI)

    Here are some tips to help you prepare for and ace your Cellcom Customer Experience Specialist (Marinette, WI) job interview:

    Before the Interview:

    Research: Learn about the Cellcom's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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