Cenero LLC is hiring: Onsite Audio Visual Service Engineer (West Haven, CT) in W

OPPORTUNITY SUMMARY

Cenero employees are truly empowered to innovate at every level, in every function.

We hire high-energy activators, that aren't afraid to leverage their passion and expertise.

And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide On-Site support for audiovisual, videoconferencing, and IT systems.


• Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT-related systems.


• Configure & deploy equipment for various applications as necessary.


• Provide end-user support including concierge system assistance and meeting support.


• Develop a professional environment that includes rapidly building technical credibility with the Client while providing exemplary Customer Service that Cenero is known in the industry for.


• Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence.


• Clearly and concisely communicate complex technical concepts to peers, clients, and management.


• Maintain new technology awareness through continuing education, training, seminars, and reading.


• Help with coordinating all aspects of new designated projects at Customers facility including:
  
  
  
  • Assist with communications between Cenero and the customer
  
  
  • Help coordinate new project scheduling between Client and Cenero Operations Manager.
  
  
  • Attend applicable new project meetings representing Cenero
  
  
  
  


• Professionally represent Cenero at all times to the Customer and other Contractors


• Conduct site surveys for new business opportunities when appropriate


• Assist Cenero Operational teams with installations and troubleshooting, as required.


• Function as Cenero's final quality control inspector to ensure all project work meets or exceeds the design specification.


• Accurately maintain Customer Service Ticket information in Cenero's CRM


• Maintain accurate timesheet information.


• Other duties as assigned when deemed appropriate.

SUPERVISORY RESPONSIBILITIES

Manage all aspects of assigned service tickets from creation through resolution.

The position does not directly manage personnel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (B.S.) in Engineering and two plus years Customer Service experience or five plus years AV-related Service experience; or equivalent combination of education and experience.

• Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers, and amps.


• Ability to terminate typical audiovisual-related cabling including CAT, BNC, and XLR.


• Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).


• Working knowledge of AV control systems (Crestron & AMX preferred).


• Detailed working knowledge of video & acoustic technical principles and basic electrical wiring.


• Requires detailed working knowledge of audiovisual test and repair equipment.


• General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323, and SIP protocols.


• General knowledge of TCP/IP networking, switches, routers, and firewalls.


• Detailed working knowledge of computers (Windows-based) and office software.


• Audiovisual installation experience is desired.

KEY REQUIRED CHARACTERISTICS

• Resourceful and technically curious


• Excellent verbal and written communication skills


• High Emotional Intelligence


• Ability to confidently function in occasional high-stress situations


• Strong desire to help clients succeed

LANGUAGE SKILLS

Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.

MATHEMATICAL SKILLS

The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed.

REASONING ABILITY

In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

CERTIFICATES, LICENSES, REGISTRATIONS

General Audio Visual:

• CTS-X, General Certification, preferred


• Crestron DMC-E-4K


• Audio DSP Certifications, Biamp, Qsys, etc.


• Other applicable industry certifications and training as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.

The employee is often required to stand, walk, climb a 12' ladder and reach with hands and arms.

Lifting objects with a max weight of 50 lbs.

WORK ENVIRONMENT

On-Site 5 days a week in West Haven, CT.

This is not a remote position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment is typical of a business environment, conference rooms, offices, server rooms, and NOC centers.

There is potential to travel to other sites on occasion.

COMPENSATION TRANSPARENCY

The salary range for an Onsite, Audio-Visual Service Engineer in West Haven, CT can range from $65,750 per year to $85,500 per year.

The actual amount to be offered to the successful candidate will be within that range.

Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed.

All health and wellness benefits will begin on Day 1 of employment.

There is no mandatory 90-day waiting period.

COMPANY INFORMATION

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools.

Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization.

The right technology can make or break a video meeting.

Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably.

AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.

The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start


• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional


• Reactive Managed Services provide immediate assistance for all tech issues


• An Analytics Dashboard provides detailed data for more informed business planning


• AV Staffing Services provide on-site support of complex AV technology

As of September 2022, Cenero is an independent subsidiary of RICOH.

This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models.

According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment.
  
  Includes medical, dental, vision, and prescription


• Savings and 401K Investments with company match


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Dependent Care Spending Account (DCA)


• 100% Company paid Life insurance


• 100% Company paid Short-Term Disability


• Optional Long-Term Disability


• Paid Time Off awarded at hire


• On-site gym, weight room, locker room


• Giving Programs


• Employee Tuition Reimbursement


• Opportunities to network and connect


• Lucrative Employee Referral program


• Delicious Free coffee

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Direct candidates only.

HLH.

No employment agencies or third-party resumes will be accepted.

QUALIFICATIONS (CONTINUATION)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities