Central Processing Lab Support Tech, Nights

Job description

**Employment Type:**
Full time
**Shift:**
Night Shift

**Description:**

Supports the delivery of patient care through the receipt, processing, and routing of specimens.

Completes registration of outside patients including billing and insurance information.

Provides customer friendly service to any person requesting supplies or information by phone, computer or in person.

Performs duties for pre- and post-analytical testing according to standard operating procedures.

Receives and evaluates all specimens to ensure positive identification and appropriateness of sample.

Properly processes samples for testing performed in-house and/or
referred to outside laboratories.

Interacts positively with clients when inappropriate specimens or short samples have been submitted.

Works with fellow team members to properly triage and efficiently move samples through the pre-analytical phase of testing.

Accurately registers patients using proper procedures to ensure proper billing of and maximum reimbursement for laboratory services.

Understands and uses the laboratory computer programs correctly to provide accurate information for testing, tracking, reporting and billing.

Investigates unreceived samples from satellite locations.

Communicates effectively and respectfully with other members of the health care team.

Obtains patient test results from laboratory information system to provide verbal reports to physicians and nursing staff.

Faxes information to physician offices as requested and
according to hospital policy.

Consistently maintains patient confidentiality.

Recalls patients for sample collection when necessary.

Accurately orders and receives specimens for outside patients with proper client and diagnostic information to assure proper billing and reporting.

Works with staff in Anatomic Pathology to accurately accession PAP smears from satellite facilities and to track pathology
samples from satellites and outside clients.

Correctly releases tests ordered by physicians in EPIC using order release guidelines and/or accurately enters test orders from manual requisitions.

Participates in departmental quality improvement activities as directed by supervisor/manager.

Utilizes time and resources effectively to promote quality, cost-effective outcomes.

Complexity Factor: B
Work consists of duties involving several related sequential steps, processes or methods.

Duties require consideration of factors and conditions that are apparent and readily verifiable.

(Ex. Occupational Therapy Asst, Echo Tech, LPN, Clerk, Secretary)

Impact Factor: H
Work has moderate impact on a specific area.

Substantial impact on student or patient
well-being, comfort or convenience.

(Ex. LPN, Accounts Payable Clerk, Admin Asst, Supervisor)

Freedom of Action:
Specific, detailed instruction provided for new or difficult assignments.

Employee performs
recurring tasks independently.

Supervisory Responsibility:
Staff: N/A - position does not supervise staff

Functional: N/A - no functional supervisory responsibilities

Safety Accountabilities::
Loyola is committed to providing care that is safe.

It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.

Quality Improvement Accountabilities:
Loyola is committed to the continuous improvement of the services it provides to its patients and their families.

All Loyola employees are expected to participate in quality improvement activities.

MAGIS & Service Excellence Accountabilities:
Responsible for consistently demonstrating our MAGIS values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.

Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

Patient Population Specific Competencies:
Demonstrates the skills and knowledge necessary to provide appropriate care to
the patient populations served by the specific unit to which the incumbent is
assigned.

Must be able to assess data reflective of the patient’s status and interpret
appropriate information needed to identify each patient’s requirement relative to
population specific needs.

The primary patient population for the unit is (ie clinical, disease, culture, special needs, etc.)

Age Specific Competencies:
Demonstrates knowledge of the principles of growth and development for the appropriate age span of the unit’s patients.

The age span of the unit's patients is: Not a direct patient contact position

III.

Position Requirements:
Minimum Education:
Required: High School Diploma
Preferred: High School Diploma plus training acquired through work experience or education
Specify Degree(s): N/A
Residency: N/A
Minimum Experience:
Required: None
Preferred: 1-2 years of previous job-related experience
Managerial Experience: N/A
Licensure/Certifications:
Required: N/A
Preferred: N/A
Other: N/A

Computer Skills:
Required:
Basic Keyboarding Skills

Preferred:
CoPath
EPIC
Groupwise
Misys
SMS
Word
Other: N/A
Typing Words Per Minute: N/A
Steno Words Per Minute: N/A

Required Skills:
Ability to communicate verbally
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to organize workflow
Ability to perform basic filing, office procedures and word processing
Ability to work as an effective team member
Other: N/A

Personal Relationships:

Routine job with interpersonal contact

Internal Contacts:
Within Department
Cross-departmental
Physicians
Management
Faculty
Physician Assistants, Adv Practice Nurses
External Contacts:
Patients
Vendors
Insurance Companies
Regulatory Agencies
Other healthcare agencies

Working Conditions:
Normal light, heat, air and space in work environment Work takes place on hospital unit or clinical setting Occasional exposure to unpleasant physical conditions and/or health & safety hazards

Physical Demands:
Occasionally:
Climb-Stairs
Crouching

Frequently:
Standing
Walking
Sitting
Bending
Reaching with Arms
Finger/Hand Dexterity
Talking
Hearing
Seeing
Lifting/Carrying (Up to 25 lbs)

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Required Skill Profession

Other General