Claims Assistant - SSL

Job Responsibilities and Requirements

KEY RESPONSIBILITIES

*other duties as assigned*

The Claims Assistant is an administrative support position within the Standard Security claims department.

Duties and Responsibilities:

Accurately file claimant specific information into the DocuWare system with oversight and manger interaction when needed.

Accurately inputting Paid Family Leave and Disability claims into the system with oversight and manger interaction when needed.

Open and distribute incoming mail.

Supporting multiple incoming faxes.

Supporting multiple incoming /outgoing emails with oversight and manger interaction when needed.

Maintaining adherence to all department standards (policies, procedures, schedules, and assignments)

Responsible and accountable for maintaining and protecting personal health information.

Must maintain a high level of confidentiality and abide by HIPAA rules and regulations

Duties, responsibilities and activities may change at any time with or without notice.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

High School Diploma, or equivalent, required.

Ability to handle confidential information with the utmost judgment and discretion.

Type at least 40-wpm

Demonstrate prioritization and organization skills.

Ability to communicate clearly and succinctly verbally and in writing

Must be able to work in a team oriented environment.

Ability to Travel: None

COMPETENCIES

Collaboration

Drive for Excellence

Communication

Learning Agility

Leading Self

Leading Others (keep for people leaders only, remove for individual contributors)

PHYSICAL REQUIREMENTS

Prompt and regular attendance at assigned job location

Ability to work shifts exceeding 7.5 hours, 5 days per week

Ability to interact with employees of all levels in an appropriate manner

Ability to concentrate and think strategically

CORE VALUES

All Standard Security Life Insurance employees are required to behave according to our core values:

We operate with honesty, transparency and trust.

We collaborate and communicate openly, free of politics and personal agendas.

We are empowered to achieve the company’s mission and hold ourselves accountable.

We solve problems and advance by challenging the status quo.

We care about each other and our communities.

We have fun.

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.

The expected hiring range for this position is $17.00 - $21.03 hourly for work performed in the primary location (Canandaigua, NY).

This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards.

The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions.

These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential.

And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

An annual performance bonus for all team members

Generous 401(k) company match that is immediately vested

A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.

For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account

Multiple options for dental and vision coverage

Company provided Life & Disability Insurance to ensure financial protection when you need it most

Family friendly benefits including Paid Parental Leave & Adoption Assistance 

Hybrid work arrangements for eligible roles

Tuition Reimbursement and Continuing Professional Education

Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.

As you grow with us, your PTO may increase based on your level within the company and years of service.

Volunteer days, community partnerships, and Employee Assistance Program

Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

Integrity

Empowerment

Compassion

Collaboration

Fun

EEO Statement

Reliance Matrix is an equal opportunity employer.

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation.

We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Hybrid #LI-AS1