Urgent! Claims Auditor / Production Coordinator Job Opening In Defiance – Now Hiring ServiceMaster by McCann
Position Title: Claims Auditor / Production Coordinator
Reports To: Lead Coordinator & Mitigation Manager
Overview:
Great position to be part of NW Ohio and NE Indiana’s leading property restoration and commercial cleaning organization.
Our team specializes in fire restoration, water mitigation, mold remediation and full service repairs.
At ServiceMaster by McCann, we help people in their time of need helping to Restore Piece of Mind.
As the hub of all claims/jobs, the coordinator is responsible for speaking with the customers, ongoing customer follow up, handling service needs and working with the appropriate party to serve out customer.
Including logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met.
The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment.
The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Most importantly, one must embody our Core Values:
Honor God in All We Do
Help Our Team Develop
Build Client Relationships
Grow Profitably
Job Responsibilities:
• Understanding of the claims flow process – Water Mitigation, Fire Restoration Reconstruction, Contents, and other as needed
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM (Restore 365) system
• Daily review of compliance tasks and all job tasks are completed on time
• Monitor and update jobs in CRM (Restore 365) system making sure the job flows efficiently through the claims process requirements and cycle times
• Ensure that uploading photos, and other documents are appropriately described / titled and uploaded in real time and follows up to get missing required data from production team, homeowner and/or insurance/mortgage not obtained on initial call or parts of the claim/job process including Restore 365, Mitigate and Corelogic CRM
• Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
• Manages Customer Service issues and complaints, documenting actions and resolution
• Understanding of all company cycle times and SLAs required for each job and phase
• Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
• Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the project manager as required
• May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
• Answering incoming phone calls and/or texting platform, welcome and tend to the needs of any lobby guests
• Assisting with file management as directed by project manager
• Assist with any administrative needs from On Call / CAT Mode, as needed.
• Any and all other duties as assigned by management
• Auditing of Mitigate
Qualifications and Requirements:
• Exceptional Customer Service Skills Minimum 1 year of customer service
• Proficient at using Microsoft Office, Outlook, CRM type software
• Good time management, prioritization, and multitasking abilities
• Excellent interpersonal skills to build strong relationships with colleagues
• Effective communication, including speaking, writing and active listening
• Must be able to adapt and be comfortable in a high-pressure environment
• Willing to obtain IICRC Certification upon hire
Schedule:
4 day work week available for some candidates and working hours are normally on a Monday-Friday rotation working approximately 7:30 AM-5:30 PM.
On call rotation for after hours service dispatching includes additional compensation.
Compensation:
Based on qualifications.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
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Unlock Your Claims Auditor Potential: Insight & Career Growth Guide
Real-time Claims Auditor Jobs Trends in Defiance, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Claims Auditor in Defiance, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18002 jobs in United States and 2 jobs in Defiance. This comprehensive analysis highlights market share and opportunities for professionals in Claims Auditor roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ServiceMaster by McCann is currently hiring and seeking a Claims Auditor / Production Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Claims Auditor / Production Coordinator Jobs Defiance.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceMaster by McCann adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Claims Auditor / Production Coordinator Jobs United States varies, but the pay scale is rated "Standard" in Defiance. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Claims Auditor / Production Coordinator typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Claims Auditor / Production Coordinator interview at ServiceMaster by McCann, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceMaster by McCann's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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