Claims Customer Service Representative

Job description

Now Hiring: Customer Support Representative – Claims Specialist
Location: Daytona Beach, FL
Pay: $18/hr (English) | $19.50/hr (Bilingual – Spanish)
Join Proctor – Where Your Career Takes Flight
Are you ready to turn tough conversations into real solutions?

Proctor is looking for resilient, sharp, and customer-focused individuals to join our Loss Drafts Team as Claims Specialists.

If you thrive in fast-paced environments, love solving problems, and want to grow with a company that’s scaling fast, this is your moment.
Why Proctor?

+ Rapid Growth: From 300 to 1300+ employees — and we’re just getting started.

+ Brand-New Facility: Work in our clean, modern Daytona Beach office.

+ Career Advancement: Promotions available from Day 1 — mentor, team lead, supervisor, manager, and more.

+ Part of Brown & Brown Insurance: After 1 year, explore roles across the B&B family.

+ Monthly Bonuses: Up to $200/month for top performers.

+ 401(k) Match: Up to 5% + discounted B&B stock.

+ Benefits: Medical, dental, vision, PTO, life insurance, disability, HSA, and more.

What You’ll Do

+ Handle 40–50 inbound calls daily about homeowner claims.

+ Navigate multiple systems to research and resolve issues.

+ Be the calm in the storm — manage escalated calls with professionalism.

+ Liaise between homeowners, lenders, and Proctor.

+ Document everything clearly in our claims system.

+ Make outbound calls when needed.

✅ What You Bring

+ Working cellphone (for dual authentication)

+ 1–2 years of call center experience (claims, insurance, or escalations preferred)

+ Thick skin — you’ll be handling tough conversations

+ Strong PC navigation and typing skills (35+ WPM)

+ ✍️ Excellent verbal and written communication

+ Reliable transportation

Bonus Points If You Have:

+ Insurance, mortgage, or auto claims

+ Experience with Medicaid/Medicare callers

+ Bilingual (Spanish) — earn $19.50/hr!

Schedule & Training

+ Training: Nov 12 – Dec 9 | 8:30 AM – 5 PM (On-site)

+ Nesting: Dec 10 – Jan 7

+ Hybrid Eligible: Starting February (based on performance)

+ ⏰ Shifts: 9:30 AM – 6 PM or 10 AM – 6:30 PM | Mon–Fri

Work Culture

+ Casual dress code (jeans & shirts OK — just no graphics or rips)

+ Cube-style setup with dual monitors and wired headsets

+ Live hotline support during calls

+ Clean, energetic, and collaborative environment

Ready to rise with Proctor?

Apply now and be part of a team that’s making a difference — one claim at a time.
Let me know if you'd like a version tailored for social media or a flyer-style layout!
Pay and Benefits
The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Daytona Beach,FL.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General